Teller Operations Manager - TexasBank : Job Details

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SummaryThe Teller Operations Manager is responsible for leading the bank's teller operations, including core system oversight, back-office coordination, and vendor management for cash services and teller equipment. This role ensures operational accuracy, regulatory compliance, and high service standards across all branches. Key duties include monitoring daily teller activity, reconciling reports, supporting fraud investigations, and developing procedural improvements. The manager also plays a pivotal role in training the teller staff, supporting new branch openings, and collaborating with internal departments to enhance operational efficiency and customer service delivery.

SummaryThe Teller Operations Manager is responsible for leading the bank's teller operations, including core system oversight, back-office coordination, and vendor management for cash services and teller equipment. This role ensures operational accuracy, regulatory compliance, and high service standards across all branches. Key duties include monitoring daily teller activity, reconciling reports, supporting fraud investigations, and developing procedural improvements. The manager also plays a pivotal role in training the teller staff, supporting new branch openings, and collaborating with internal departments to enhance operational efficiency and customer service delivery.Job Duties And Essential Functions

• Oversee and manage Teller Core Systems and system parameters to ensure efficiency, accuracy, and alignment with operational standards.
• Lead all back-office teller operations, including reconciliation, exception research, transaction reporting, and issue resolution.
• Manage vendor relationships for teller equipment, cash ordering, and ATM servicing; ensure service levels and contracts support operational needs.
• Monitor and enforce compliance with key banking regulations such as Reg CC (Funds Availability), Reg E (Electronic Funds Transfers), and the Bank Secrecy Act (BSA).
• Create, maintain, and improve operational systems and procedures related to teller and ATM functions, ensuring all documentation reflects current regulatory and procedural requirements.
• Support internal and external audits by maintaining centralized documentation and ensuring audit-readiness across all teller operations.
• Serve as a central point of contact for teller-related escalations, including over/short reporting, dispute resolution, and fraud coordination.
• Assist with teller audits and research to identify trends, correct discrepancies, and improve accountability.
• Develop and deliver training for teller staff in partnership with branch and market leadership, including Quick Reference Guides (QRGs) and hands-on onboarding.
• Provide coaching feedback to branch managers and retail market leaders to address performance, audit, and compliance issues at the frontline level.
• Communicate compliance updates and policy changes to frontline staff and branch leaders to ensure continued adherence to evolving regulations.
• Collaborate with departments such as Fraud, Digital Banking, and Compliance to ensure alignment on dispute handling, customer complaints, and digital teller enhancements.
• Create leadership reports and recommend compliance strategies for teller-related functions.
• Act as a champion for operational excellence during new branch openings and market expansion initiatives.
• Maintain centralized communication channels to address customer concerns and teller operational updates consistently across branches.
• Foster a culture of service and accountability, aligning teller operations with the bank's strategic objectives.
• Maintain consistent and punctual attendance to support daily operational efficiency and ensure dependable service delivery across all teller functions.
• Perform other duties and special projects assigned to support organizational objectives and enhance operational efficiency.

Working Conditions

• Air-Conditioned work environment.

Physical Demands

• Ability to sit for extended periods while performing computer-based tasks.
• Occasional walking, standing, bending, squatting, twisting, and reaching as needed to complete job functions.
• Frequent use of hands for simple grasping, fine motor skills, and handling documents or equipment.
• Prolonged periods of keyboard use and data entry.

Minimum Requirements

• Associate degree in finance, accounting, or a related field. (or equivalent work experience).
• Minimum of 5-7 years of relevant experience in banking operations, the following is preferred, teller functions, audits
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy in financial transactions.
• Proficient in financial software and tools.
• Knowledge of financial regulations and compliance requirements.
• Effective communication skills and the ability to work collaboratively.
• Strong organizational and time management skills.

Preferred Requirements

• Bachelor's degree in finance, accounting, or a related field is preferred.
• Prior experience in managerial and leadership roles.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.We are an Equal Opportunity EmployerTexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesBanking

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