Teller - Scott Credit Union : Job Details

Scott Credit Union is calling all customer service professionals who are interested in a full-time Teller position in the East Belleville, IL area to apply to join our amazing East Belleville Branch! This role is a great stepping stone for upward mobility within Scott Credit Union. This Teller position works Monday - Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs. At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team! Purpose: To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities. Mission: Members. Value. Community. Vision: Building Better Financial Futures. Values: Accountability - I take pride and ownership in all we do. Diversity - I am committed to fostering a diverse, equitable, and inclusive work environment. Growth - I encourage the professional development of our employees. Integrity - I maintain the highest ethical standards. Service Excellence - I am devoted to continuously WOW ing our members and colleagues through the 3e Promise. Why You Should Join Our Team Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU's commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization's overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual dress for your day dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. The Day to Day as a Teller Tellers are one of the primary points of contact for SCU members. They are the first, and often only face our members see. A typical day will look like:

• Provides one or more of the following services for members, in person, by telephone or by mail:
  • Processes deposits to share, share draft, and other savings accounts.
  • Disburses cash or check withdrawals.
  • Provides money orders, Visa cash advances.
  • Receives loan payments and service charge payments for services.
  • Process transfers between accounts as required.
  • Processes automatic distribution forms, recording allotments according to member's request.
  • Provides assistance with member's address changes.
• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
• Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
• Educate members on SCU Products and Services including referring members to FSR's, mortgage, business lending/services and investments.
• Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.

Are You a Good Fit? Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you detail-oriented and like working with numbers?
• Do you thrive in a fast-paced environment?
• Are you a positive person who enjoys working as part of a team?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply! To Be Considered, You'll Need:

• A High School Diploma or GED
• Customer service experience
• Personal computer experience, including Microsoft Office products

Are You Ready to Join Our Team? If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.