Telephony Support Coordinator I - Crystal Equation Corporation : Job Details

Telephony Support Coordinator I Remote Summary: We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams. Responsibilities: Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues. Act as the main point of contact for telephony vendors, coordinating issue resolution and service requests. Track and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed. Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs. Maintain documentation of telephony systems, configurations, and vendor interactions. Assist in telephony system up...Coordinator, Support, Technical Support, Monitoring, Vendor, Technology, Staffing