Telephone Triage RN - Saratoga Hospital Medical Group : Job Details

This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. The Telephone Triage Registered Nurse will work within the Patient Engagement Center to assist the Pre-Service Specialists and Referral-Authorization Specialists with patient clinical questions and triaging patient calls accordingly. Each caller will be handled in a professional and tactful manner. They will work collaboratively with Patient Engagement Center staff and Practice Nursing Leadership to ensure patient requests and inquiries are managed timely and patient triage is complete expeditiously. The caller s symptoms will be assessed and triaged using the nursing process and approved guidelines to assist in obtaining the appropriate level of care and/or self-care advice. Calls will be documented in a standardized manner. In addition to completing t...Triage, RN, Telephone, Registered Nurse, Healthcare, Patient