Telephone Service Representative (evening shift) - Sarasota Memorial Health Care System : Job Details

Answers calls and transfers them to the correct telephone extensions. Monitors all alarms, follows procedures to alert appropriate departments and authorities. Updates shift beeper list for hospital-wide distribution. Maintains on-calls statistics. Places outbound calls. Provides information (room #s, in house telephone numbers, hospital information, etc.) to customers. Overhead pages approved announcement.

*Experience in processing high volume of calls while responding to Emergency Codes and STATS.

- Prefer previous computer skills, switchboard or receptionist experience.- Prefer demonstrated basic typing skills.- Prefer demonstrated basic understanding of medical terminology.- Prefer demonstrated practical and technical knowledge relevant to the position.- Prefer demonstrated customer service skills.- Prefer demonstrated ability to coordinate a multitude of tasks.

HS EQ: High School Diploma, GED or Certificate

Working 2:30p-10:30p shift, including every week-end.