Telephone Page Associate (Monday - Friday 11:30a-8pm) - Boston Children's Hospital : Job Details

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Telephone Page Associate/Call CenterMonday - Friday 11:30am - 8:00pm, 100% in-person

• Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalate calls to other team members as appropriate.
• Handle special and priority calls such as medical emergency and code alerts.
• Respond to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system.
• Provide general information to the public, or refer to appropriate parties for responses.
• Update contact database and customer profiles to reflect the most current information for essential medical and non-medical personnel.
• Provide answering service support outside or during business hours. Greet callers, establish reason for call, enter message details, and promptly and accurately deliver messages.
• Provide positive and effective customer service that supports departmental and hospital operations.
• Inform supervisor of service issues and assist in contacting the correct vendor to facilitate resolution/repair of telecommunications systems.
• Maintain confidentiality of client information.

Education: High-school or GED diploma

Experience: 6 months of Customer Service experience. Data entry, data processing, and general computer experience required. Experience in a call center, healthcare setting, or telephone/switchboard experience preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, unless eligible for a medical or religious exemption.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.