Telephone Page Associate (Monday - Friday 11:30a-8pm) - Boston Children's Hospital : Job Details

Department Summary: Telephone Page Associate/ Call center Monday -Friday 11:30 am-8:00 pm 100% in-person. Key Responsibilities: - Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. - Handles special and priority calls such as medical emergency and code alerts. - Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. - Provides general information to the public, or refers to appropriate parties for responses - Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. - Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly ...Associate, Telephone, Customer Service, Retail, Healthcare, Experience