Telephone Operator - P/T 30 hrs. - Jamaica Hospital : Job Details

Telephone Operator - P/T 15 hrs. Position Overview: Responsible for managing high-volume incoming and outgoing calls using a computerized switchboard system. Provides critical communication support during emergencies and ensures accurate routing of calls and messages across hospital departments. Acts as a key liaison for both internal staff and external callers, including patient families and emergency services. Core Responsibilities:

• Operate a computerized switchboard console to answer, screen, and route calls efficiently and professionally.
• Handle all emergency calls, including Stat Calls, Code Blue (Team 7000), and fire/emergency alerts by paging appropriate personnel per hospital protocols.
• Collaborate with emergency services (NYPD, FDNY) and place 911 calls when necessary.
• Respond courteously to inquiries from patient families; assist in locating patient rooms and transferring calls accordingly.
• Address and escalate caller concerns or complaints to appropriate departments for resolution.
• Assist in the preparation and maintenance of On-Call Schedules for the different departments.
• Prepare and maintain the Nursing Administration on-call schedule for Manhattan and Queens locations.
• Announce overhead pages across the hospital intercom system during critical situations.
• Perform administrative support tasks, including data entry and assignment of pagers and beepers to doctors, interns, and supervisory staff.

Tagged as: switchboard, telephoneRequirements

• High School Diploma or GED
• Experience with multi-line or computerized switchboard systems.
• Familiarity with hospital protocols or healthcare environments.
• Exceptional communication and customer service abilities.
• Strong organizational and multitasking skills in high-pressure environments.
• Proficiency with hospital communication systems and computer software.
• Calm and composed demeanor during emergencies.
• Knowledge of proper telephone etiquette and interdepartmental coordination.