Telephone Operator - UPMC : Job Details

**Purpose:**_Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism-making a meaningful difference every day._**Responsibilities:**+ Train and mentor new telephone operators as needed.+ Perform system data entry tasks upon request to support operational needs.+ Manage calls for multiple answering service clients, following customized protocols for each.+ Respond promptly to emergency codes or STAT page requests with accuracy and urgency.+ Initiate voice paging communications when required by hospital staff or procedures.+ Provide accurate on-call physician information to authorized individuals.+ Use standardized, required phrasing consistently when answering and handling calls.+ Offer dialing assistance and instructions to patients upon request.+ Handle multiple incoming lines simultaneously while maintaining excellent customer service.+ Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pagesShifts: This position with work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.+ High school graduate or equivalent.+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.+ Must be able to work all shifts, 7 days a week.+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).+ Hospital setting experience preferred (knowledge of terminology)**Licensure, Certifications, and Clearances:**+ Act 31 with renewal+ Act 33 with renewal+ Act 34 with renewal+ Act 73 FBI Clearance with renewal**UPMC is an Equal Opportunity Employer/Disability/Veteran**