Telephone Operator - Cooper University Health Care : Job Details

Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handle requests through various channels while utilizing numerous databases simultaneously. Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment. Manage multiple incoming phone lines; greet callers, answer routine questions, forward calls and take messages. Work the hospital's system pager and announce alerts using overhead system. Document, relay and route messages. Education Requirements 2 years' experience in a related role as a call center operator, and/or answering service experience in a hospital, large physician office, or related customer service field preferred. Familiarity or experience handling Hospital Codes preferred. Experience using an automated telephone console system preferred. Special Requirements Excellent verbal communication and interpersonal...Operator, Telephone, Manufacturing, Healthcare