Telephone Operator, Full Time, 10:45pm-7:15am, St. Luke's Center - St. Luke’s University Health Network : Job Details

The Operator will provide indirect patient care in a fast-paced Telephone Call Center. Obtains and verifies demographics from callers when applicable. Performs clerical duties and has the ability to multitask in a high call volume atmosphere. Meets the communication needs of the patient/family, and the medical staff. Responsible for call monitoring, transferring and paging hospital staff, forwarding telephone calls in a fast, efficient and courteous manner and provide general physician paging services as required. Handles emergency code operations for hospital sites, monitors emergency alarms and processes. Communicates all necessary changes, enhancements and procedures to all necessary department teams. Participates in performance improvement activities as well as Network wide initiatives. JOB DUTIES AND RESPONSIBILITIES:Provides callers with appropriate information by promptly answering all inbound and internal calls in a professional manner; identifying the hospital and using approp...Operator, Telephone, Monitoring, Manufacturing, Healthcare, Hospital