Telematics Program Manager - Plymouth Rock Assurance : Job Details

Plymouth Rock Assurance provided pay range

This range is provided by Plymouth Rock Assurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $140,000.00/yr

The Telematics Program Manager will be responsible for leading enterprise-wide product development for the Road Rewards telematics program for the Plymouth Rock Independent Agency group, which serves over 30,000 monthly users. From decreasing distracted driving to reducing aggressive driving habits, the Road Rewards mobile app offers feedback to customers on their driving behaviors and offers an opportunity to earn rewards. Our goal is to not only create distinctive advantages for this high visibility program but to make our roads safer for all, reducing the tremendous human trauma and financial costs caused by unsafe and distracted driving.

This position will be responsible for the customer acquisition, retention, and engagement strategies while collaborating with internal stakeholders and external partners to continually evolve and enhance the experience. A key aspect of this role is a passion for cr eating and delivering innovative marketing and promotional campaigns that drive consumer action—boosting enrollment, app usage, and overall engagement. You will have the opportunity to design unique campaigns targeting both program users and insurance agents, helping to differentiate the Road Rewards experience in the marketplace. This role also involves leading the optimization of core app functionality and user experience, ensuring the platform is not only engaging but also effective in promoting safer driving behaviors. Success in this role requires a strong attention to detail, including the ability to thoroughly test program changes, monitor results, and quickly troubleshoot issues as they arise.

Responsibilities:

• Drive strategy and execution of product changes and updates aligning business goals with user experience improvements and safety outcomes
• Use advanced analytical skills to manage key performance metrics, reporting, and P&L accountability—including subscription growth, customer engagement, and safety outcomes.
• Work cross-functionally with executive management and other departments to drive an enterprise-wide telematics roadmap
• Generate customer growth and engagement through marketing campaigns that boost enrollment, participation and retention – using insights from data, customer behavior and A/B testing
• Develop a deep understanding of customer needs and preferences in relation to the telematics experience, lead the effort to design and implement an improved customer experience
• Collaborate with partners and vendors to roll out new features, rewards, and telematics-driven innovations that incentivize safer driving
• Work closely with the app vendor and internal teams to develop programs targeting driving improvement through innovative use of telematics technology and app design
• Proactively identify and resolve technical and non-technical issues affecting users, with attention to detail and customer satisfaction.

Qualifications:

• Bachelor's Degree required, MBA preferred
• Minimum 5-7 years' experience in product management with additional experience in innovation, customer experience or loyalty marketing
• Demonstrated strong analytical skills to support decision making and develop business cases
• Demonstrated ability to lead enterprise-wide programs and develop engaging digital products
• Experience in Personal Auto insurance industry is highly preferred
• Passion for understanding customer needs and applying design thinking principles to create positive customer experiences
• Ability to work productively with multiple stakeholders from cross functional teams as well as with external partners and vendors
• Demonstrated ability to think strategically, rely on data and execute effectively

Perks and Benefits:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

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