Telehealth Operator (Part-Time), Bureau of Public Health Clinics - New York City, NY : Job Details

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City's yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency's five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are: 1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a response-ready organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods 3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness 4) Reduce black maternal mortality and make New York a model city for women's health 5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism's impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

We strongly encourage people to apply and contribute your diversity in thought, racial identity, national origin, gender, age, religion, disability status, veteran status, and/or LGBTQI+ status to enhance the work of the DOHMH and promote the health of all New Yorkers.

We welcome applicants who share the vision for a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live. DOHMH extends this vision of wellness by providing every member of our team and prospective job applicants dynamic benefits: Benefits - NYC Health, and a robust Worksite Wellness program with a wide range of offerings. As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Community Focus

* expand the Bureau of Public Health Clinics (BPHC) Sexual Health Services to historically underserved, underrepresented, marginalized and communities of color throughout NYC

* work with community organizations and gatekeepers that service these identified populations so that barriers to HIV prevention/treatment care are provided and available to all

* Works with partner community-based organizations and facilities to schedule appointments in the Electronic Medical Appointment (EMR) for clinic services.

* Responds to the community via phone and in-person inquiries regarding the Bureau of Public Health Clinical services.

* Create a reminder call schedule for patients and community partners/facilities for follow up activities.

* Participating in orientating staff new to the Telemed service.

Community Health Improvements

* Strategize and increase access of PrEP continuity services via our telehealth platform to historically underserved, underrepresented, marginalized and communities at increased risk for HIV infection including heterosexual women, Transgender, Gender Non-Confirming and Non-Binary (TGNCNB) women, and Black and Latino Young Men who have Sex with Men (YMSM), ensuring equal health is available to all in NYC

* From a health equity lens, identify and address real time feedback/concerns from stakeholder, communities and community organizations

* Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have and facilitating accordingly based on patient's needs.

* Creating appointment files

Data Analysis

* Triage incoming telephone calls and appropriately handle each call by obtaining adequate information to make a proper telemedicine referral and schedule the teleconsultation

* Working to resolve specific call center software program (Dirad or any future program) glitches with appropriate parties.

* Working in collaboration with appropriate units for Telemed EMR updates

* Testing and updating the incoming Telemedicine phone messages

IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

* A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver's license.

* Proof of Education according to the education requirements of the civil service title.

* Current Resume

* Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting's Minimum Qualification Requirements section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at StudentAid.gov/PSLF.

FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL

Minimum Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to 1 above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.