Technology Support Technician - Chester County School District : Job Details

Description: The job of Technology Support Technician was established for the purpose/s of installing and maintainingcomputer hardware and software; resolving immediate operational and/or safety concerns; andproviding in-service training and documentation on applications and software.Job Summary:Assesses malfunctions of hardware and/or software applications for the purpose of determiningappropriate actions to maintain computer and network operations.Attends meetings as assigned for the purpose of conveying and/or gathering information required toperform functions.Develop skill and knowledge level for the purpose of moving to a higher level of network support.Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) forthe purpose of maintaining district computer operations.Installs computer hardware, peripherals, and network equipment and application software for the purposeof maintaining safe and effective district and site operation including classrooms, library and computerlabs.Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) forthe purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer andelectronics repair skills for the purpose of maintaining computer and network equipment in a safe andfunctional operating condition.Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at jobsite or transporting equipment for repair.Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing,configuration, etc.) for the purpose of meeting the computer processing needs of the users.Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of itemscommonly required to repair computer hardware.Assists other personnel for the purpose of supporting them in the completion of their work activities.Qualifications:Job related experience is required.Targeted job related education that meets organization's prerequisite requirements.CCNAMicrosoft Certified IT Professional (MCITP)or other current Microsoft certifications