Technology Support - Systems Specialist - Tandym Group : Job Details

A property management firm in New York City is actively seeking an experienced IT professional to join their staff as their new Technology Support - Systems Specialist. In this multifaceted role, the Technology Support - Systems Specialist will be responsible for combining system administration, end-user support, and enterprise platform oversight, including Yardi, to ensure the technology infrastructure is efficient, secure, and user-friendly. T

Responsibilities:

• Provide Tier 1 and Tier 2 technical support for hardware, software, network, and account-related issues
• Monitor Helpdesk tickets and emails; prioritize and resolve incoming requests promptly
• Set up and configure new employee devices, user profiles, and collaboration tools
• Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD)
• Utilize Microsoft Intune for device enrollment, compliance, and software deployment
• Maintain and support virtual servers, system monitoring, and endpoint configurations
• Oversee Universal Print and printer fleet functionality
• Assist with onboarding and offboarding procedures, including device setup and deprovisioning
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Exchange Admin Center)
• Maintain accurate documentation and contribute to a shared knowledge base
• Collaborate with SOC/security team to respond to security alerts using tools like Microsoft Defender and Mimecast
• Participate in infrastructure projects, including Windows 11 rollouts, platform upgrades, and asset inventory management

Qualifications:

• 3+ years of experience in IT support, systems administration, or a similar technical role
• Hands-on experience with Microsoft 365, Entra ID (Azure AD), and Intune
• Familiarity with virtual servers, endpoint management, and security tools (Defender, Mimecast).
• Experience supporting enterprise applications, ideally Yardi 7S
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and a user-first mindset

Desired Skills:

• Knowledge of Windows Server, virtualization, and cloud environments (Azure preferred)
• Experience with Helpdesk ticketing systems and IT documentation
• Exposure to security and compliance frameworks (SOX, GDPR, SOC 2, NYDFS 500)
• Enthusiasm for continuous learning and career growth in IT operations or infrastructure management