Technology Specialist - University of Illinois : Job Details

This position provides support for hardware, software, network, desktop computing and other related technology services within Illinois Athletics.

Sports Technology Help Desk

• Serve as a technology consultant and innovator for Illinois Athletics staff and coaches
• Apply solutions with minimum supervision and using considerable evaluation, originality, and ingenuity
• Provide end user support to staff and coaches
• Support a variety of endpoint types including desktops, laptops, tablets, phones, printers and IoT devices
• Utilize ticketing system to track and document work
• Create reports from ticketing system to assist in identifying trends and issues
• Deploy software, updates and security patches to endpoints
• Deploy software via endpoint management, one-off installs or other methods
• Group management
• Manage printer deployment to users via group membership
• Manage workstation policy deployment to users via group membership
• Staff onboarding/off boarding
• Add and remove users from groups to manage permission to resources
• Provision required resources for new users
• Deploy, configure, and deprovision hardware for staff
• User education and training
• Create, update and maintain end user documentation
• New workstation setup
• Image device
• Update inventory system to track hardware
• Physical setup and cable management
• Schedule, train and direct student workers
• Act as a technical and institutional resource for other Technology Specialists providing training and advice as needed

Game Day and special events

• Provide support for athletics specific technology including but not limited to scoreboards, sport specific performance systems, digital signage and other venue technology
• Participate in a team to provide on-site and on-call support for athletics and special events. Support includes but is not limited to in-game live statistics feeds, external media networking support, instant replay hardware, security camera systems and stats scoreboard interface
• Schedule, train and direct student workers
• Create processes and documentation to provide continuity and standardization of support
• Rotate on-call availability with other team members for events as required

Minimum Qualifications

• High school diploma or equivalent.
• Two (2) years of work experience in IT?related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
• Demonstrated experience with software programs (e.g., Windows, MacOS and iOS)
• Demonstrated experience diagnosing network problems and/or maintaining endpoint security.

Preferred Qualifications

• Familiarity with working within an athletic environment is strongly preferred

Knowledge, Skills and Abilities

• Excellent interpersonal communication skills Ability to manage multiple workstations via endpoint management systems and software Ability to prioritize multiple projects and tasks in time sensitive situations
• Maintain knowledge of, and compliance with, specific NCAA, Big Ten Conference, and institution rules that relate to this position is required.
• Championship Mindset and Expectations Understands and displays professionalism and integrity that builds and maintains trust between student-athletes and fellow DIA staff; Prioritizes and contributes to the life changing student-athlete experience; Adheres to University, DIA, Big Ten, and NCAA rules and regulations; Commitment to the Athletics Department and University's mission and values; Flexible to various scheduling to include nights, weekend work and some holidays, team travel; and Maintain professional competency and skills required for professional practice.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 8/18/2025. The salary range is $59,000 - $61,000 commensurate with experience.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on August 7, 2025. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Krissy Doran at kdoran@. For questions regarding the application process, please contact 217-###-####.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.