Technology Specialist - RSG : Job Details

Technology Specialist

Department: Information Technology

Location: White River Junction, VT

Are you passionate about solving technical challenges and driving innovation through smart technology solutions? We-re looking for a Technology Specialist to join our team and provide expert-level support across systems, applications, and infrastructure that power our organization.

PRIMARY PURPOSE

A Technology Specialist is responsible for managing, maintaining, and troubleshooting IT systems and software applications. They play a crucial role in ensuring that technology tools and infrastructure operate efficiently and meet the organization-s needs.

If interested, please submit resume and cover letter through THIS LINK (

RESPONSIBILITIES

• Install, configure, and maintain computer systems, maintain cloud infrastructure, network devices, servers, and software applications.

• Provide technical support to end-users, addressing hardware, software, and network-related issues to ensure minimal downtime.

• Develop and implement IT policies and procedures to enhance system security and data privacy.

• Conduct system backups, regular updates, and security audits to safeguard information.

• Evaluate and integrate new hardware and software technologies to boost productivity and efficiency.

• Develop and maintain detailed technical documentation and standard operating procedures.

• Manage RSG physical offices and facilities, including overseeing access control, office supplies, mail sorting, and general office maintenance.

QUALIFICATIONS

Education and Experience

• An associate's degree in Computer Science, Information Technology, or a related field is required; a bachelor's degree is often preferred.

• 3-5 years of practical experience with enterprise level IT Support

Knowledge, Skills and Abilities

• Proficiency and demonstrated experience with Windows hardware, software, and Microsoft Office 365

• Experience with Mobile devices, basic networking skills, and PostgreSQL Server administration

• Outstanding communication, listening skills, customer service, patience and relationship-building skills

• Ability to exchange information and resolve problems with individuals and teams of varying sizes and technical abilities

• Ability to communicate effectively in one-to-one and group settings, in-person and remotely, with peers, supervisors and customers

• Ability to prioritize and manage multiple tasks concurrently

PHYSICAL DEMANDS

• Requires periodic travel

• Frequently involves standing or sitting for prolonged periods.

• Operates a computer and other office machinery, such as a calculator, copy machine or computer printer.

• Frequently communicates with colleagues and clients. Must be able to exchange accurate information in these situations.

• Ability to uphold the stress of traveling.

• Ability to hike to remote locations carrying equipment up to 50lbs.

BENEFITS

• Competitive salary range of $62k - $88k/year (Compensation within the posted range is based on multiple factors including geographic location, experience, internal equity, and qualifications. Offers are typically not made at the top of the range)

• 100% employee-owned company with employee stock ownership plan (ESOP)

• Award-winning culture and workplace flexibility

• Competitive 401(k) with matching, medical with HSA, dental, vision, disability, and other insurance coverage

• Professional Development opportunities

THIS DESCRIPTION IS A GENERAL STATEMENT OF REQUIRED MAJOR DUTIES AND RESPONSIBILITIES. IT DOES NOT EXCLUDE OTHER DUTIES AS ASSIGNED.

RSG is not currently accepting H-1B applicants for this position. EEO/AA Employer/ Vet/ Disabled.