Technology Service Desk I - Lancesoft : Job Details

Assignment Duration: One month Location: 240 Greenwich St, New York, NY Work schedule: Thursday-Monday / 4:00pm-12:00am EST, Can work earlier shift on Sat & Sun Title: Technology Service Desk I Onsite Expectations: 5 days per week Reason for Need: Seating reservation project. Staffing to be used to scan all physical equipment at each desk. Extension/Conversion: Deliverable-based role; extension is possible, but it is not the intention Senior Help Desk/Onsite Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution.

• Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms.
• Contributes to the achievement of team objectives. Bachelor's degree in a related discipline or equivalent work experience required.
• Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.