Technology Integration Specialist - Southwest College of Naturopathic Medicine : Job Details

Position Summary: The Technology Integration Specialist delivers high-value Tier-2 technical support across the University, serving administrators, faculty, staff, and students. The role supports both enterprise-wide and academic technologies, including educational platforms, classroom tools, endpoint systems, and AV infrastructure. Responsibilities include installation, configuration, documentation, and Tier-2 troubleshooting of software, hardware, and networked systems. In addition, the position plays a key role in technology training, process improvement, and the integration of emerging tools-particularly AI-driven solutions-to improve efficiency, streamline workflows, and enhance support services. This includes training end users on responsible AI use, supporting AI-powered systems, and collaborating with IT leadership to pilot and implement AI solutions into university operations. Key ResponsibilitiesKey Responsibilities:

• Provide Tier-2 support for University educational technologies (e.g., Canvas, Panopto, LockDown Browser, MySonoran).
• Develop and deliver training materials and sessions to faculty and staff on supported technologies.
• Maintain and organize documentation for processes, procedures, and system configurations.
• Assist with imaging, configuring, deploying, and managing University hardware and software assets.
• Troubleshoot and resolve wired/wireless connectivity issues and VPN/remote access problems.
• Support initial malware threat detection and assist in configuration management and mitigation.
• Install and manage standard IT equipment such as security cameras, printers, workstations, etc.
• Configure, maintain, and support user accounts and extensions within the Crexendo VOIP phone system.
• Support the IT notification system configuration and maintenance.
• Provide high-level support for both Mac and Windows devices across employee and student populations.
• Deliver support and training for classroom technologies and document usage procedures.
• Provide IT/AV support for University events, including high-visibility campus gatherings, high-priority student events, etc.
• Develop and deliver basic AI training for faculty, staff, and students on approved tools, best practices, and responsible use.
• Assist with AI tool evaluation, configuration, and integration into existing university systems and workflows.
• Collaborate with IT team to support Microsoft 365, network, and server-related issues.
• Respond to escalated helpdesk tickets and assist Tier-1 support as needed.
• Perform other related duties as assigned.

Qualifications:

• Associate's or bachelor's degree in IT, Computer Science, or related field preferred.
• 2+ years of experience supporting educational technologies (e.g., Canvas, Panopto, Respondus, Turnitin, Echo360, CiDiLabs, etc.).
• 3+ years of experience in mixed Mac/Windows environments, with emphasis on Mac support/interoperability in a Microsoft-based environment.
• 2+ years of experience in hardware setup, imaging, deployment, and troubleshooting.
• Strong familiarity with the Microsoft 365 / associated applications environment.
• Strong familiarity with wired/wireless network support and connectivity troubleshooting.
• Hands-on experience supporting Microsoft 365 tools and environments.
• Proven ability to create and deliver end-user technology training.

Note: Equivalent combinations of education, experience, and relevant certifications will be considered. Knowledge, Skills & Abilities:

• Strong troubleshooting skills across a wide range of IT systems, platforms, and hardware.
• Excellent customer service and communication skills, including the ability to explain technical issues to non-technical users.
• Knowledge of IT security best practices related to data, networks, and devices.
• Exposure to Active Directory environments and Office 365 administration.
• Ability to manage multiple projects and shifting priorities.
• Experience supporting AV/classroom technologies and enterprise-wide IT systems.
• Commitment to documentation, training, and process consistency.
• Ability to work independently and collaboratively with diverse stakeholders.

Working Conditions

• Occasional night/weekend work.
• Carry up to 50 lbs. and be able to move and install IT-related equipment (this may require working on eight-foot ladders, etc.).
• On-ground position - expectation to work at Tempe, AZ campus.
• General work hours: Monday-Friday 8am-5pm.

Background/Screening All prospective employees at Sonoran University must successfully complete a background check and drug screening prior to employment. Additionally, candidates are required to provide documentation of measles vaccination or acceptable titer results. Employment is contingent upon the satisfactory completion of all required pre-employment screenings. Sonoran University is proud to be an Equal Opportunity Employer and is deeply committed to building a diverse, inclusive, and equitable workforce. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other legally protected status. Please note that Sonoran University maintains a smoke-free campus environment. About Sonoran University: Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing. The University's College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals. To serve the University's mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition's Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth. The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet. The University's Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatological conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need. Nurture your knowledge, visit sonoran.edu Benefits: At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow! Our benefits go above and beyond to support your health, happiness, and lifestyle. Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage. Every team member benefits from paid sick time, access to Aflac, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest - with shipping available! Enjoy delicious savings at Early Bird Vegan, our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month. Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking. Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through Bonusly, our employee recognition program packed with gift cards and prizes. Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart. With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!