Technology Analyst 1 (Quality Assurance) - Project Assistant - StateJobsNY : Job Details

Under the direction of the Technology Analyst 2 (Quality Assurance), SG-25, the Technology Analyst 1 (Quality Assurance) will be responsible for testing, analyzing, and ensuring that software products, systems, and applications meet the highest standards of quality and performance to meet client agency business needs. The position will develop and implement testing plans, create test cases and test scripts, and document findings. It will report defects and track resolutions, utilizing customer focus groups and monitoring ongoing customer feedback to identify product issues to ensure products meet functional requirements before they make it to the user.

Duties include, but are not limited to, the following:

• Review and analyze system specifications.
• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor manual or automated test scripts to assess functionality, reliability, performance, and quality of software products, systems, and applications.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Identify and remedy defects within the development process, helping troubleshoot issues.
• Create standards and procedures to determine product quality and release readiness.
• Drive innovation and streamline overall testing processes.
• Identify, isolate, and track bugs throughout testing.
• Report bugs and errors to development teams.
• Identify any potential problems that users might encounter.
• Perform all aspects of verification, including functional, system, regression, and user acceptance testing.
• Collaborate closely with cross-functional teams (e.g., developers and product managers), ensuring product quality throughout the software development lifecycle and developing effective strategies and test plans.
• Conduct post-release/ post-implementation testing.
• Ensure ongoing compliance with quality and regulatory requirements.

Minimum qualifications:

• Non-competitive: Five (5) years of* information technology experience, one (1) year of which must be within the appropriate specialty**.
• *Substitutions: Associate's degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
• Bachelor's degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience. Any bachelor's degree substitutes for two years of general information technology experience.
• Master's degree or higher in computer science or related field substitutes for one year of general information technology experience.
• **Specialty includes experience within one or more of the following information technology disciplines: artificial intelligence, cloud solutions, human centered design, product management, quality assurance, rapid application development, robotic product management, geospatial information services.

Preferred qualifications:

• Preference for candidates holding relevant technology analyst certification, including but not limited to:
• Certified Software Quality Analyst (CSQA)
• Certified Quality Improvement Associate (CQIA)
• Certified Associate in Software Testing (CAST)
• International Software Testing Qualifications Board (ISTQB) Certification
• Understanding of software development methodologies, like Agile or Waterfall, and regression testing.
• Knowledge of one or more programming language, like Java or C#.
• Working knowledge of test management software (e.g. qTest, Zephyr) and SQL.
• Strong attention to detail to identify software errors.
• Well-developed analysis and problem-solving abilities, adept at thinking critically about software and its potential flaws to troubleshoot issues.
• Excellent communication skills to effectively document and relay issues to cross-functional teams for resolution.

Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

Fingerprinting and background check are required for employment with ITS. This position will be located in either Albany, NY or New York City. Salary commensurate with experience. Benefits of working for NYS include a generous benefits package, worth 65% of salary, including holiday & paid time off, health care benefits, and additional benefits.

Positions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. This position may require critical services to be performed outside of normal work schedule.