Technician Operations Supervisor - Lucky Street Gaming : Job Details

This position serves as a key member of our leadership team focused on our gaming and entertainment operation.

Must be 21 years of age.

Must be willing and able to supervise with other supervisors and managers a 24/7 operation including days, nights, holidays, and weekends.

Must be able to possess an Illinois Gaming Board License.

Must not be bound by a non-compete agreement barring you from immediate employment with Lucky Street Gaming.

ESSENTIAL FUNCTIONS:

The essential functions or duties listed below are intended only as an illustration of the diverse types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• This position is on-call every three weeks in addition to the regular schedule.
• Holds staff accountable for following all policies and procedures to ensure asset and personnel protection.
• Review performance data to measure productivity or goal achievement and/or to identify areas needing improvement.
• Minimize potential losses and thefts through oversight, management, follow-up and follow through.
• Assist in the coordination of activities concerned with distribution of gaming equipment.
• Assist in the direction of administrative activities related to providing services, increasing revenue through customer retention.
• Assists in the coordination of work schedules and assignment of duties.
• Enhance customer service and satisfaction with proper prioritization of effective and efficient processes.
• Coordinates with suppliers to ensure needed goods are provided effectively and within budgetary limits.
• Follow policies and requirements and adhering to the IGB (Illinois Gaming Board) regulatory compliance requirements.
• Train and build strategic working relationships with all staff members.
• Maintain a consistent awareness of safety and security practices.
• Manages and engages staff and customers in conflict resolution strategies to de-escalate situations and related issues that may arise.
• Maintains the components, systems, and peripherals of video gaming terminals.
• Troubleshoots video gaming terminals, payout devices, and other non-gaming related equipment to return terminals and equipment to working order.
• Represents and maintains positive relationships with customers, vendors, and manufacturers.
• Respond and resolve customer and patron complaints.
• Monitor operational quality, safety and identify problems or potential problems with equipment.
• Periodically, ensure machines are functioning correctly.
• Actively and openly communicates with customers, vendors, co-workers, staff, and manufacturers.
• Cleans, services, and performs preventative maintenance on all gaming terminals and related signage.
• Performs audit procedures on gaming terminals and payout devices.
• Configures video gaming terminals to meet manufacturer and regulatory agency specifications.
• Maintains security of equipment records and funds.
• Assists in the initial placement/relocation of all gaming terminals and related signage, as well as the installation of hardware/software when needed.

Knowledge, Skills and Abilities

A candidate for this position should have the following:

• Have a working knowledge of VGT's and RT's used in the industry.
• Knowledge of the collection/drop process.
• Mechanical and electrical components of terminal gaming machines.
• Various PC based software programs.
• AC/DC fundamentals.
• Illinois Gaming Board rules and regulations.
• Working knowledge of all Microsoft applications (Word, Excel, Outlook).

Education and Experience

3 years' experience in a supervisory role or business/corporate development and/or business ventures. Maintain a valid driver's license.

A thorough background check and motor vehicle review will be conducted prior to offer of employment. Must be able to successfully pass a pre-employment physical examination and drug/alcohol screen following a conditional offer of employment. A valid state motor vehicle operator's license with a clean driving record is required.

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires an Illinois Gaming Board Handler license or the ability to obtain license prior to employment. Applicant must obtain an eligible to work status by the Illinois Gaming Board. The Illinois Gaming Board requires a minimum age of twenty-one (21) for this position.