Technical Training and Documentation Specialist - biBERK Insurance Services : Job Details

The Technical Training and Documentation Specialist role at biBerk will support the Senior Technical Curriculum manager in the development and delivery of training curriculum for biBerk's rapidly growing IT department. The right person for this role will have a passion for learning, and knowledge of instructional design principles, coupled with experience working in a technical field and/or with software developers. They will also be comfortable with technical writing for software developers and programming languages and be familiar with Scrum and Agile methodologies. Job Responsibilities

• Create training material and documentation including, but not limited to: presentations, training videos, user manuals, articles, wikis, SharePoint sites, and other documentation as needed
• Develop strong partnerships with business teams, product owners, and other groups
• Research, outline, and edit technical and training content, working closely with various departments to understand project requirements
• Enhance departmental technical knowledge by continuous improvement and innovation
• Facilitate virtual training sessions for IT staff including onboarding and upskilling courses
• Maintain and create existing course content and serve as a subject matter expert on topics such as onboarding and basic commercial insurance knowledge

Qualifications Required Education and Knowledge:

• Bachelor's degree or Master's degree in Instructional Design/Training/Learning Technology/Related Field or 5+ years equivalent working experience
• Experience with technical or business writing
• Familiarity with project management software such as SharePoint, Azure DevOps, GitHub, Jira, and Confluence.
• Strong verbal and written communication skills
• An understanding of project management and Agile patterns and methodologies
• Knowledge of Instructional Design Theory and Adult Learning Theory, including, but not limited to, Gagne's 9 Events, Bloom's Taxonomy, ADDIE, and SAM.

Preferred Knowledge and Experience:

• Commercial Property and Casualty insurance experience
• Advanced knowledge of Scrum and Agile methodologies
• eLearning design experience, including work with Articulate, Captivate and Camtasia
• Experience with software and web development, and technical skills in at least one programming or markup language, such as: XHTML, PHP, SQL, markdown, YAML.

About Us biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ( BHDIC ), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $65,000-85,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.