Technical Trainer - Net At Work : Job Details

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About Net At Work

Founded in 1996, Net at Work is one of North America's largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today's digital economy. For more information, visit www.netatwork.com.

About This Position

We are expanding our Learning and Development team as our company continues to grow!

At Net at Work, we are dedicated to delivering premier professional development solutions and driving our talent strategy to ensure we attract, retain, and advance our greatest asset—our people. Our holistic approach to learning solutions aligns with our mission to be the premier technology solutions provider in the SMB market.

We are seeking an exceptional trainer with expertise in business-critical technical platforms. The ideal candidate is a problem solver who adapts quickly to change, demonstrates extraordinary communication skills, and has a passion for facilitating learning. Join us in shaping the future of learning and development at Net at Work and help empower our people to thrive!

Job Responsibilities

As part of the Learning and Development team, you will collaborate with the People and Learning team and business managers to identify and address the company's talent development needs. You will play a key role in evaluating, designing, and implementing core curricula ranging from basic technology skills to soft skills. You will partner with the People and Learning and Operations teams to enhance workflows, knowledge sharing, and best practices for our corporate systems.

Specific Responsibilities Include

• Partnering with the Chief Learning Officer to design, pilot, and implement learning and development programs.
• Leveraging hands-on technical expertise to develop functionality within corporate systems.
• Conducting needs assessments and instructional analyses to align training objectives.
• Collaborating with HR colleagues, business unit leaders, and external providers to deliver impactful learning solutions across departments.
• Developing curriculum, training plans, quality assurance processes and training collateral.
• Authoring and organizing procedural manuals and supporting documentation for training programs.
• Preparing project plans for training initiatives, including scripting, thematic, storyboarding and timelines.
• Assisting in delivering learning initiatives across a continuous cycle of needs analysis, design, project management, logistics, delivery and evaluation.
• Delivering and coordinating classroom, blended, and remote training programs.
• Support training for First Year Associates which takes place in-office two days a week.
• Conducting performance-based assessments to evaluate instructional program effectiveness.
• Staying current with advancements in instructional methodologies, technology enhancements, and adult learning principles.

Job Requirements

• Hands-on experience with report writing, data analysis, and business-critical platforms including MS O365 Suite, intranet platforms, HRIS systems, Project Management systems, CRM.
• Proficiency in MS Office (Excel, Word, PowerPoint), SharePoint and BI tools.
• Proven record in designing and delivering training in a professional environment.
• Excellent facilitation skills, with experience delivering training to administrative, technical, and service groups using various delivery methods and platforms.

Technology In Learning

• Understanding and passion for leveraging technology to drive learning (e.g., mobile learning, microlearning, social learning, blended learning, video-based learning, LMS).

Soft Skills

• Strong technical, analytical, problem-solving, and people skills.
• Self-starter with a collaborative mindset and a keen interest in systems and process improvement.
• Ability to meet deadlines, work independently, and remain flexible.
• Pragmatic approach and enthusiasm for empowering people to achieve their potential

Educational Requirements

• Bachelor's degree required; Master's degree is a plus. Equivalent work experience will be considered.

Preferred Experience

• Experience in financial or professional services industries.
• Consulting experience (internal or external).

Core Competencies

• Business Acumen
• Technical Acumen
• Communication
• Consultation
• Critical Evaluation
• Relationship Management

Base salary range: $70,000 to $80,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until June 6, 2025 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

• Seniority levelEntry level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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