Overview
We're seeking a Technical System Administrator to join our IT Support team in Louisville, KY. This role is fully onsite and will support a large, enterprise-level environment with a mix of desktop, network, and warehouse systems. The ideal candidate has strong customer service instincts, enjoys hands-on troubleshooting, and thrives in a fast-paced environment supporting business-critical operations.
Responsibilities
- Provide hands-on technical support for hardware, software, and warehouse systems to ensure business continuity.
- Serve as the primary escalation point for Tier 1/Tier 2 issues and mentor junior technicians.
- Manage desktop and endpoint support, minor server/network administration, and system documentation.
- Define and maintain standard operating procedures for troubleshooting and continuous improvement.
- Handle PC/iPad procurement, distribution, recovery, and disposal while maintaining asset records in the CMDB.
- Monitor and manage ServiceNow incidents/requests, ensuring timely triage, escalation, and resolution.
- Support and maintain audio/visual equipment and warehouse automation technologies.
- Collaborate across IT teams to resolve complex issues and coordinate enterprise IT initiatives.
- Maintain compliance with security and end-of-life standards for all equipment and software.
- Participate in an on-call rotation providing after-hours support when needed.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5–7 years of experience in IT support, network troubleshooting, or systems administration.
- Strong understanding of networking (TCP/IP, VLANs, routing) and basic server support.
- Familiarity with ITIL frameworks and ServiceNow ITSM tools.
- Excellent communication, documentation, and customer service skills.
- Preferred certifications: A+, Network+, Security+, ITIL, or Microsoft MCP/MCSE.
What Makes This Role Exciting
You'll be the go-to technical lead onsite, ensuring a seamless technology experience for associates. The role blends hands-on troubleshooting with process improvement and mentoring, offering high visibility within the IT organization.
For immediate consideration, please send your resume to Alexis: [email protected]
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