Technical Support Specialist - THREE - biBERK Insurance Services : Job Details

As THREE continues to grow, so does the complexity of the systems we rely on to serve customers and operate efficiently. We're looking for a technical support specialist to help investigate and resolve issues across our platform. You'll work closely with engineers, product managers, and others across the company to keep things running smoothly. This role involves hands-on work with core systems like our policy management platform (Socotra), Stripe, and our internal admin tools. You'll dig into reported issues, collaborate to diagnose root causes, improve internal workflows, and help ensure our tools and services are reliable and well understood. Why Join THREE? Small business insurance is often confusing, bloated, and full of fine print. THREE takes a different approach: we combine essential coverages - including liability, cyber, and workers compensation - into one clear, three-page policy written in plain English. No jargon, no hidden clauses. You can read it for yourself: threeinsurance.com/the-policy Behind that simplicity is a growing set of tools, data flows, and third-party systems. As we scale, maintaining that clarity and reliability for our customers depends on strong internal systems and thoughtful, detail-oriented support. Your work will help make sure that the systems powering our product behave as clearly and reliably as the policy itself. Job Responsibilities

• Investigate and triage user-reported issues and determine whether they stem from data, configuration, external tools, or application behavior
• Work directly with internal tools, logs, and databases to understand and resolve problems
• Document common issues and internal support workflows to make future troubleshooting easier
• Identify patterns in recurring problems and share them with product and engineering
• Contribute to improving internal tools by identifying friction points or missing functionality
• Coordinate with QA and engineering to verify fixes and track resolution

Qualifications Education and Experience:

• 2+ years of experience in technical support, systems analysis, QA, or similar roles
• Experience with business platforms like Stripe, Zendesk, or policy management systems is a plus
• Insurance or fintech experience is helpful but not required
• Bachelor's degree or equivalent experience in a technical or analytical field preferred

You'll Be a Good Fit If You:

• Are comfortable digging into data and troubleshooting issues from multiple angles
• Communicate clearly and empathetically, both in writing and on calls
• Are organized and meticulous, especially in documenting steps and keeping stakeholders updated
• Understand how web applications, APIs, and integrations typically behave
• Enjoy helping others and improving internal tools and processes along the way
• Prefer working collaboratively in a startup environment where roles may flex and overlap

About Us Our parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through THREE will be underwritten by Berkshire Hathaway Direct Insurance Company ( BHDIC ), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at THREE are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is$80,000 to $110,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.