Technical Support Specialist (Pharmacy E-Commerce) ** Largely Remote ** - Jobs via Dice : Job Details

Our client, a Global Fortune 50 organization and one of the world's largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Technical Support Specialist (Pharmacy E-Commerce).

Location: Fort Worth, TX 76177 Duration: 8 months contract with possibility of extension or conversion to FTE role The work is remote from home, but candidate will be required to work in the office as needed for training and for meetings. The initial training is all in the office for the first 2 weeks. Candidate is required to be present in the office each day for first 2 weeks.

Notes: The work is remote from home, but candidate will be required to work in the office as needed for training and for meetings. The initial training is all in the office for the first 2 weeks. Candidate is required to be present in the office each day for first 2 weeks.

Shift Options (CST): 7:00 AM 3:30 PM / 8:00 AM 4:30 PM / 9:00 AM 5:30 PM / 10:00 AM 6:30 PM. OSW schedules are assigned based on training exam performance, with top performers receiving first choice.

Perks: Working from home. Note on incentive pay and meals provided at luncheons/meetings. Cross training may be provided, with focus on inbound calls.

Required: Candidate must be authorized to work in the USA without requiring sponsorship.

• The Technical Support Technician will provide second-level support for wholesale e-commerce platform used by Pharma and MPB customers to order medications and manage pharmacy operations.
• Part of the CxO Technical Support team; responsible for resolving technical issues, enabling CSOS certificates, and delivering a seamless customer experience.
• Provide remote technical support including ordering systems, handheld devices, and CSOS certificate activation.
• Diagnose and resolve technical issues via phone, email, and chat support channels.
• Document, track, and monitor issues using Salesforce to ensure timely resolution.
• Escalate recurring or high-impact issues to Business Analysts and Team Leads.
• Deliver technical training and guidance to customers and internal staff.
• Support proactive outreach initiatives such as PCD (Pharmacy Customer Data) and CSOS onboarding.
• Maintain high standards of customer service and contribute to one-call resolution goals.
• Meet departmental KPIs including call quality, service levels, schedule adherence, and attendance.

• 2+ years of experience in a help desk or technical support role.
• Familiarity with Company's Connect or similar healthcare ordering platforms.
• Experience with remote desktop troubleshooting and mobile device support.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency in Salesforce, MS Word, Excel, Outlook, and PowerPoint.
• Ability to work independently and manage multiple inbound support queues.
• Strong attention to detail and customer service orientation.

• Experience creating and running reports or dashboards in Enterprise Reporting and Analysis.
• Knowledge of KCS (Knowledge-Centered Service) methodology.
• Prior experience supporting CSOS certificate processes and pharmacy data systems.

Amerit Consulting provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.

• Entry level

• Contract

• Information Technology

• Software Development