Technical Support Specialist - Ono Hawaiian BBQ : Job Details

Job Description

Position : Technical Support Specialist

Job Pay : $25 -$30 Hourly.

Job Type : Full Time/ Non- Exempt

Department : Information Technology

Report to : IT Operations Manager

Location : Diamond Bar, CA

Business Hours : TBD

Company Overview : Ono Hawaiian BBQ is a fast-casual restaurant chain with over 100 locations across California and Arizona. We specialize in authentic Hawaiian plate lunches and other island specialties, prepared fresh daily using the finest ingredients. Our goal is to bring a taste of the islands to our customers while delivering exceptional service in an inviting atmosphere.

Job Overview: Ono Hawaiian BBQ is excited it hire IT Technical Support Specialist staff member who will provide technical support services to corporate and store users; assisting users by troubleshooting problems with computer hardware (PC and Mac) and/or software. If you love technology, good at figuring things out, willing to wear many hats, and are looking to join a dynamic and fun team, you are who we are looking for join our Ohana.

Duties and Responsibilities:

• Serve as initial point of contact for any support issues revolving in-store or corporate office operations.
• Keep store-level and corporate office level operational downtime to a minimum.
• Monitor IT requests and proactively resolve problems based on priorities.
• Ensure timely and effective resolution of all requests by providing technical and procedural support.
• Communicate solutions clearly and concisely when providing support via phone, text, email, or Microsoft Teams.
• Initiate services orders with POS vendor, Internet provider, phone provider, etc. to dispatch technicians onsite to resolve any in-store related issues.
• Troubleshoot technical issues relating to restaurant technology (e.g., connectivity issues, software upgrade, stability issues, etc.).
• Staging, maintaining, and repairing business devices such as laptops, desktops, printers and mobile phones.
• Perform other related duties as assigned by supervisor(s).
• May be required to visit restaurant locations for on-site troubleshooting or meetings as directed by supervisor(s).
• This role may work in shift hours to cover restaurant operations, which may or may not include weekends.

Skills and Abilities:

• Understanding or experience with Microsoft technology (Active Directory, Office 365, Azure, Windows Servers, Win 10/11, etc.)
• Understanding or experience with networking (firewall, manage switches, switching protocols)
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to multitask while providing support over the phone, web, Microsoft Teams, email, etc.
• Ability to think and troubleshoot critically.
• Trilingual (Cantonese, Mandarin, Spanish) Plus.
• Some travel may be required to visit restaurant locations.

Education and Experience:

• CompTIA A+ Certified preferred.
• CompTIA Network+ Certified preferred.
• Bachelor's degree in information technology or related field preferred.
• Restaurant/Retail customer service experience a plus.

Benefits:

• Comprehensive 401(k) matching program to help you plan for your future financial security.
• Dental insurance coverage to promote your oral health and well-being.
• Health insurance package, ensuring access to medical care and support for you and your eligible dependents.
• Generous paid time off policy to encourage work-life balance and personal well-being.
• Vision insurance plan to assist in maintaining your visual health.
• Opportunities for professional growth and development within a dynamic and expanding organization.

Company Perks:

At Ono Hawaiian BBQ, we believe in taking care of our employees and creating a positive work environment. In addition to the competitive compensation and comprehensive benefits package, we offer exciting company perks. Our employees have access to online discounts for amusement parks, restaurants, movie theaters, spas, sporting events, and more. We believe in providing opportunities for our team members to enjoy their time outside of work, create memorable experiences with their loved ones, and promote a healthy work-life balance.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• You must be able to lift up to 15 pounds at times.
• Required some traveling when necessary.

Additional Information:

Ono Hawaiian BBQ is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ono Hawaiian BBQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company Description

Founded in 2002, Ono Hawaiian BBQ is a fast-casual restaurant known for our authentic Hawaiian plate lunches and other island specialties. Ono Hawaiian uses the freshest ingredients, prepared from scratch daily in each restaurant and grilled fresh to order. With 100 locations in California and Arizona, we aim to combine the culture and “aloha” spirit of Hawaii into our restaurants to bring a taste of the islands with exceptional service in an inviting atmosphere.

Founded in 2002, Ono Hawaiian BBQ is a fast-casual restaurant known for our authentic Hawaiian plate lunches and other island specialties. Ono Hawaiian uses the freshest ingredients, prepared from scratch daily in each restaurant and grilled fresh to order. With 100 locations in California and Arizona, we aim to combine the culture and “aloha” spirit of Hawaii into our restaurants to bring a taste of the islands with exceptional service in an inviting atmosphere.