TECHNICAL SUPPORT SPECIALIST (FT) 0I202 - Penobscot Valley Hospital : Job Details

0I202 PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical. Position: Full time, 40 hours, day shift. Hourly rate, non-exempt, non union Job FunctionsGENERAL MAJOR DUTIES AND RESPONSIBILITIES:

Demonstrate ability to support the broad array of software, technology, networks, and related systems and be able to trouble shoot and resolve issues as they arise.

Use critical thinking to bring solutions and recommendations to identified challenges or problems.

Support projects as needed such as implementation, decommissioning, or other duties as they arise.

Professional Conduct and Teamwork:

• Represent the organization professionally.
• Contribute to a positive work environment.
• Adapt to change and challenges effectively.
• Handle confidential information discreetly
• Communicate unresolved issues to department leaders.
• Adhere to the PVH Employee Handbook

SPECIFIC MAJOR DUTIES AND RESPONSIBILITIES

Support and maintain network hardware such as routers, firewalls, wireless access points and switches.

Maintain set up and troubleshoot issues with the telephone system, voicemail, and faxing.

Resolve issues that arise related to network connectivity, VPN, storage and back up and other related issues.

Set up or update employee configurations for workstations including login information, Active Directory, Multifactor authentication if needed, following current PVH policies for access.

Set up and trouble shoot printers, scanners, fax machines or other communication devices.

Assist with maintaining documentation related to the current environment, processes and procedures, account information, or FAQ guides for continuity of operations.

Support day to day operations with end users and networked environment.

Participate in on-call rotation for night and weekend coverage.

Performs other tasks as assigned

QUALITY IMPROVEMENT: Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality Improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery, and consistently commits to a focus on quality. EMERGENCY / DISASTER MANAGEMENT: As an employee of Penobscot Valley Hospital, the position has an inherent role in caring for our community members when they are in need. In this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real-life disaster/emergency event, the incumbent will be expected to participate in the Hospital's response to this event within the scope of professional and personal ability to do so. Requirements Minimum 2-year experience in information systems support. Associates degree in related field or equivalent experience required. Healthcare experience preferred. Bachelors degree preferred. Benefits PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees for 30+ authorized hours, and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.