Technical Support Engineer Mendix Trainee (Hybrid: New York, NY - US) - Energy Solutions - USA : Job Details

Overview

Technical Support Engineer Mendix Trainee (Hybrid: New York, NY - US)

New York, New York, United States

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join our growing team. In this role, you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution and reporting for clean energy technologies. You will bring a strong foundation in programming fundamentals, a problem-solving mindset, and a team-oriented approach to ensure our systems continue to meet client and program needs. This role blends hands-on technical troubleshooting, collaboration with development teams, and opportunities to grow into Mendix development through structured training and certification. You will report to the Software Support Manager.

This is a hybrid work opportunity. At ES, this means working onsite at one of our offices a minimum of 1 day/week (currently Wednesdays) with flexibility for the remainder of the days. ES has offices in Oakland, CA, Orange, CA, Portland, OR, Chicago, IL, and Boston, MA. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

Responsibilities

• Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
• Deliver user training and guidance on new or existing features in a clear and approachable manner.
• Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
• Document and investigate user-reported bugs, escalating appropriately when needed.
• Support internal teams with advanced issue triage and occasional data updates.
• Recognize recurring issues, flag them for resolution, and contribute to process improvements.
• Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
• Maintain accurate records of support activities and contribute to shared team documentation.
• Complete Mendix training and achieve developer certification within 6 months.
• Contribute to the development of minor features and bug fixes using the Mendix platform after certification.
• Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.

Minimum Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
• Minimum 1 year of experience in software technical support (enterprise application support preferred).
• Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
• Familiarity with REST APIs, JSON, and modern integration concepts.
• Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
• Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
• Collaborative mindset with a desire to learn and mentor.
• Self-motivated, detail-oriented, and comfortable managing multiple priorities.

Preferred Qualifications

• Familiarity with Jira, Confluence, Slack, and SharePoint.
• Experience with Python scripting or similar programming languages.
• Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices.
• Background in energy efficiency, clean energy, or renewable energy programs.
• Prior exposure to low-code development platforms such as Mendix.

Salary and Benefits

The salary range for this role is $65,000 – $85,000, with a target compensation of $76,500 based on experience and qualifications

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Equal Opportunity and Compliance

AI Use

Energy Solutions believes in authentic interactions and equitable opportunities. We do not permit the use of artificial intelligence (AI) tools to generate or assist with responses during interviews.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law.

Worksite and Application Information

Energy Solutions operates as a predominantly remote workforce with offices in several locations. In-office attendance requirements may vary by team. We are not accepting applications from certain states as noted previously. Background checks and pre-employment screenings are part of the process.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, please email [email protected].