TECHNICAL SUPPORT ENGINEER - W.I.N : Job Details

Join to apply for the TECHNICAL SUPPORT ENGINEER role at WIN

1 day ago Be among the first 25 applicants

Join to apply for the TECHNICAL SUPPORT ENGINEER role at WIN

Get AI-powered advice on this job and more exclusive features.

Brief DescriptionUnder the guidance of the Technical Support Team Lead or Manager, the Technical Support Engineer is responsible for delivering comprehensive technical support across the organization. This role includes full lifecycle support from new hire onboarding to offboarding, along with hands-on involvement in infrastructure maintenance. The engineer will be accountable for resolving assigned issues in a timely and professional manner, ensuring all support cases are accurately documented and closed with a resolution in WIN's internal Help Desk ticketing system.

Brief DescriptionUnder the guidance of the Technical Support Team Lead or Manager, the Technical Support Engineer is responsible for delivering comprehensive technical support across the organization. This role includes full lifecycle support from new hire onboarding to offboarding, along with hands-on involvement in infrastructure maintenance. The engineer will be accountable for resolving assigned issues in a timely and professional manner, ensuring all support cases are accurately documented and closed with a resolution in WIN's internal Help Desk ticketing system.RequirementsFORMAL EDUCATION AND PROFESSIONAL EXPERIENCE

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an Associate degree paired with relevant certifications and equivalent practical experience
• Minimum of 2 years of hands-on experience in IT support, network troubleshooting, and help desk operations
• Proven proficiency in deploying and supporting Windows 10, Microsoft Office Suite, and Windows Server environments (2008, 2012, 2016, 2019)
• Strong background in desktop and network hardware support, along with experience in TCP/IP, DHCP, DNS, Active Directory, DFS, GPOs, VMware, SAN systems, and data security practices

Knowledge, Skills, And Abilities

• Strong analytical thinking, with the ability to troubleshoot and resolve issues independently while managing multiple priorities
• Excellent written and verbal communication skills, with the ability to clearly articulate technical information to users of all skill levels
• Professional, positive demeanor with a customer-first mindset and the patience to assist users with varying technical knowledge
• Highly self-motivated and dependable, with a collaborative mindset and the ability to thrive in a fast-paced, evolving IT environment
• Detail-oriented with excellent time management and task ownership from issue identification through resolution

SummaryKey responsibilities include, but are not limited to:

• Serve as first-line support for both onsite and remote users, providing prompt and professional assistance in a secure, compliance-driven environment
• Deliver end-to-end technical support, including installation and troubleshooting of servers, workstations, laptops, and mobile devices
• Perform hardware and software upgrades to maintain optimal system and user performance
• Configure, test, and deploy systems including operating systems and application software
• Administer and maintain enterprise systems such as Active Directory, Microsoft Exchange 2016, VMware, endpoint management solutions, Mitel phone systems, and networked printers
• Collaborate with infrastructure and database administrators, system integration teams, project managers, and both onsite and offshore development teams
• Engage with external IT vendors for procurement and support of hardware, software, communications, and related services
• Diagnose and resolve issues related to networking equipment, business applications, and peripheral devices
• Participate in the planning and implementation of new hardware and software initiatives, including evaluations and recommendations for upgrades and new technologies
• Provide after-hours on-call support and participate in scheduled maintenance outside of standard business hours as needed

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesHospitals and Health Care

Referrals increase your chances of interviewing at WIN by 2x

Get notified about new Technical Support Engineer jobs in Greenwich, CT.

Roslyn, NY $52,000.00-$58,240.00 2 months ago

Greenwich, CT $70,000.00-$80,000.00 2 weeks ago

Technical Customer Support Engineer, Tier 2

Teaneck, NJ $75,000.00-$100,000.00 1 week ago

Greenwich, CT $140,000.00-$200,000.00 2 weeks ago

Norwalk, CT $140,000.00-$160,000.00 1 week ago

Technical Support Analyst / Endpoint Engineer II

Stamford, CT $70,000.00-$80,000.00 1 week ago

Paramus, NJ $53,500.00-$57,000.00 2 days ago

Product Support Specialist - Unilever Food Solutions

Englewood Cliffs, NJ $69,360.00-$104,040.00 1 week ago

Fort Lee, NJ $60,000.00-$68,000.00 2 weeks ago

Junior Tech Associate – Applications Support

Englewood Cliffs, NJ $55.00-$60.00 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr