Technical Support Engineer II - Launch Mobility : Job Details

Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move?

Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry's most comprehensive suite of services for mobility. We're seeking team members who are passionate about creating world-class technology products that achieve these goals.

What You'll bring: We are looking for an engineer responsible for being the first contact for the SaaS products customers, receiving and triaging their requests, giving them on-time support to help them to find solutions to technical issues, and guiding them to navigate through all types of system challenges to create the best technical support experience and impact the loyalty of our clients and their customers.

You'll Need:

3-4 years of experience as a Technical Support Engineer II or III for a software product

Preferred: Computer Science, Engineering degree or related.

1. Experience working with a SaaS product company with different systems, software, and hardware.

2. Experience triaging needs, tickets, or client requests.

3. Experience doing research, diagnosing, troubleshooting, and resolving customer issues/tickets.

4. Experience providing remote support to clients.

5. Experience working with any service desk support system such as HubSpot, Zendesk, Zoho, Confluence, or similar.

6. Familiarity with cloud apps and services.

7. Basic understanding and scripting of tech stacks such as SQL, Python, and JavaScript.

8. Experience working with any project management tool such as Jira, Trello, ClickUp, or similar.

9. Understanding of the software development process and lifecycle (SDLC).

10. Understanding of Agile Methodologies

Nice to have: General network understanding, including troubleshooting various scenarios and network systems using knowledge of common protocols such as TCP/IP, NTP, DNS, DHCP, etc.

Soft Skills:

1. Problem Solving-Analytical thinking

2. Customer focus oriented

3. Effective communication (Verbal and non-verbal)

4. Self Management and organizational

5. Adaptability and flexibility

We Offer:

• Hybrid or remote flexibility (office in El Segundo, CA)
• Benefits plans (medical, dental, vision, life)
• 401(k) matching
• Flexible time off policies
• Continued learning memberships

CULTURE: We lived the speed, learning, and dynamic process of a startup culture being a diverse, collaborative, flexible, and trusting team, focused on achieving our goals.

We Value: Diversity of People & Perspectives Trustworthiness people Excitement and Joy working for our Mission Collaborative and Teamwork Ownership & Innovation

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