Technical Support Engineer (Hourly) - Forsta : Job Details

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status earned through decades of deep partnerships with clients to help them understand and meet the needs of their key stakeholders. Our roots are in U.S. healthcare, perhaps the most complex industry, and today we serve clients worldwide across various sectors to improve human experiences central to their businesses. Our offering combines technology, data, and expertise to enable clients to identify opportunities, accelerate improvements, and foster loyalty among customers and employees.

Our success depends on our people and culture. Our employees possess world-class talent, a collaborative work ethic, and a passion for their work, earning us trusted advisor status among the world's leading brands. As a team member, you will help create value for our clients, contribute to our work, and share your voice in our ongoing learning and improvement journey.

Work Environment: We operate with a hybrid working model. For those near a hub, we meet in the office three days a week (Tuesday, Wednesday, Thursday). The remaining days are remote workdays.

Position Overview: Reporting to the Director of Technical Support, the Technical Support Engineer provides technical assistance to clients and contributes to implementing new data collection and reporting applications leveraging the Forsta HX platform.

Required Skills and Knowledge: The candidate should have programming skills and familiarity with Web technologies (HTML, CSS, DOM, JavaScript). Knowledge of component-based software development, SOAP, and REST API Web Services is advantageous.

Key Responsibilities:

Desired Qualifications:

• Strong communication, interpersonal, and problem-solving skills.
• Experience in programming with an understanding of web-based solutions.
• Proficiency in front-end technologies (JavaScript, HTML, CSS).
• Knowledge of relational databases (MS SQL) and server-side JavaScript.
• Experience with Web APIs (SOAP, REST).
• Knowledge of Python is a plus.
• Understanding of SSO protocols (OIDC, SAML2) is advantageous.
• Familiarity with libraries such as YUI and jQuery.
• Analytical skills and a problem-solving mindset.
• Client interaction interest beyond pure development roles.
• Structured, independent work style and clear communication skills.
• Strong work ethic.

Educational and Experience Requirements:

• Bachelor's degree in Computer Science or related field.
• 2-3 years of relevant experience preferred.