Technical Support Engineer Graduate - Hewlett Packard Enterprise Development LP : Job Details
Technical Support Engineer Graduate
Hewlett Packard Enterprise Development LPJob Location : Turkey,NC, USA
Posted on :
2025-10-14T03:30:40Z
Job Description :
- Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers, responding to requests through various channels.* Answer questions about product features, specifications, and repairs, including those related to warranty and critical support.* Provide solutions to customer problems via phone and online support.* Document case summaries and resolutions clearly in the Knowledge Management System (KMS).* Assist customers proactively to prevent future issues.* Represent the company at customer sites, industry events, and meetings.* Collaborate with team members to meet service level agreements (SLAs).* Support the Sales team as needed.* Completed Bachelor's/Master's degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree* Up to 12 months of relevant experience* Strong verbal and written communication skills in English and Turkish* Experience in troubleshooting in a technical environment.* Excellent analytical and problem solving skills.* Software and hardware knowledge of computing, storage and peripheral devices.* Advanced proficiency with case management databases and tools.* Superior stakeholder management skills* Linux and Vmware experience* Server and storage architecture experience* Experience as an active leader on campus who strives to make a positive impact on the world* Comfort with working in a hybrid (virtual and face-to-face) environment* Exceptional communication and presentation skills and the ability to ask smart questions* Initial extensive onboarding to support you with adjusting into the role* Ongoing learning and development throughout the duration of the program* Be mentored by at least one senior member of the team and into a true professional with valuable relationships and international working experience* Competitive salary and great benefits* Great work-life balance including hybrid working and Wellness Fridays initiativeHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .Hewlett Packard EnterpriseTechnology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.COVID PolicyThe health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.Standards of Business Conduct (SBC)The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how weEqual Opportunity Employer (EEO)Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: .If you'd like more information about your EEO right as an applicant under the law, please click here:E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information . You can also download the posters with information on legal rights and protection by clicking and .AccessibilityHewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email [email protected]. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.Disclosure of Sensitive Personal DataPlease ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must
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