Technical Support Analyst- West Broward Academy - Charter School Associates : Job Details

Ready to inspire the next generation within Charter School Associates? We're seeking passionate and dedicated teachers to join our dynamic team and make a real impact on student lives! If you're committed to fostering a supportive and engaging learning environment, we encourage you to apply. About the Role: Shape Young Minds! As a key member of our faculty, you'll report directly to the Administration and play a crucial role in creating an exceptional educational experience. You'll be responsible for cultivating an effective classroom that promotes high student achievement and fosters a climate of openness, fairness, mutual respect, support, and inquiry. You'll design and deliver grade-level appropriate learning experiences that captivate students through active learning, hands-on application, and rich discussions. Utilizing both formal and informal assessment strategies, you'll maximize student achievement, modify instructional approaches as needed, and collect data for continuous improvement. You'll collaborate closely with a supportive team to develop shared lesson plans, establish measurable goals for student achievement, and contribute to a positive school culture. You'll also actively participate in professional learning communities and attend development opportunities to continually enhance your skills. Instilling a strong independent and collaborative work ethic in your students will be key, preparing them for future success. You'll maintain accurate digital gradebooks and communicate regularly with parents, fostering strong home-school connections regarding student progress. Ensuring a safe and organized environment is also a critical part of this role. You'll take all necessary precautions to protect students, equipment, and facilities, and assist administration in implementing school policies. This includes maintaining order in the classroom and overseeing paraprofessionals and volunteers when applicable. You'll continuously strive to improve your professional competence by attending meetings and serving on staff committees as required. Maintaining accurate records and adhering to all required educational plans and school policies will also be essential POSITION: Technical Support Analyst DEPARTMENT: IT DIRECTSUPERVISOR: IT Service Manager POSITIONSUMMARY: Reporting to the IT Service Manager, the Technical Support Analyst will need to setup, operate, maintain and repair computer equipment used throughout the schools, such as laptops, tablets, desktops, IP cameras, wireless access points, IP phones, intercoms, network printers, projectors and AV related equipment. DUTIESANDRESPONSIBILITIES:

• Perform general maintenance and support of computer systems.
• Provide technical assitance to schools technology in classrooms, media centers and admin offices.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Support and promote the deployment of new technologies at schools with teachers, and other faculty staff.
• Provide advice and guidance to faculty staff on the adoption and use of technology based on the FLDOE standards and guidelines.
• Troubleshoot interactive projectors and smart boards.
• Install and configure computer peripherals for teachers and administration personnel.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Support schools virtual learning environments.
• Standardize techniques and procedures, including consulting with faculty staff, to determine hardware and software functional specifications.
• Confer with faculty staff and school management team to establish requirements for new systems or modifications.
• Provide IT support to onsite and remote users.
• Respond to Helpdesk tickets in a timely manner and follow up with users until the issue is resolve.
• Ensure all MDF/IDF closets are well maintained and that cabling/wiring management follows color codes and labels.
• Configure and maintain network printers and copiers.
• Setup, configure and troubleshoot IP phones, extensions and voicemail.
• Be on-call outside of normal working hours and in emergency situations.
• Perform setups of portable devices for meetings and school events.
• Attend to IT meetings and training sessions.
• Responsible for creating accounts and resetting users password.
• Maintain inventory of devices by type, location, quantity, operational status, assigment and founding source.
• Accountable for the schools start-up and end-of-year technology processes.
• Document equipment hardware, software and content information.
• Install, configure and support school cafeteria POS system.
• Ensure computers are always updated with the latest security patches.
• Evaluate utility of software or hardware technologies.
• Undertake any other relevant activities which fall under the general scope of this position as directed by the IT Service Manager and IT Director.

REQUIREDKNOWLEDGE, SKILLS, ANDABILITIES:

• Ability to work flexible hours including evenings and weekends.
• Ability to learn new systems quickly
• Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
• Computer hardware and software troubleshooting for Microsoft Windows, Apple OSX and Google Chrome OS.
• Mobile device setup and troubleshooting; Windows, iOS and Android.
• Advanced knowledge of Microsoft Office Applications; Outlook, Excel, Word, PowerPoint.
• Wiping and reinstallation of computer operating systems, installation of drivers, local machine network configuration.
• Restoring computer backups files from different sources.
• Basic understanding of IP Addressing, Subnets, VLANs.
• Experience with networking services and protocols such as DNS, DHCP, RDP and SMTP.
• Hands-on experience with Active Directory.
• Customer focused with the ability to deliver a high-quality service to teachers and faculty staff.
• Excellent communication skills (verbal and written).
• Excellent organizational and time management skills.
• Strong attention to detail and ability to follow procedures.
• Ability to implement quick and effective solutions to network problems.
• Self-motivated and able to work independently as well as work effectively in a team environment.

MINIMUMJOB/EDUCATIONALREQUIREMENTS:

• Associates or Technical Degree with 3 years of relevant experience.
• Preferred certifications: CompTIA A+, Network +

Physical Requirements: On a continuous basis, sit at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis