Technical Support Admin II - Ledgent Tech : Job Details

Job Description Position: Enterprise Technology Administrator II Type: 6+ Month Contract Location: Louisville, Colorado (Hybrid, 2-3 days onsite weekly) Pay: $30-$36/hour Overview: This role focuses on delivering high-quality IT support services, managing end user technical issues, maintaining and provisioning hardware/software, and assisting with IT project rollouts. The ideal candidate will balance hands-on troubleshooting with strategic contributions to IT systems and services. The position offers a flexible hybrid schedule, requiring onsite presence in the Louisville, CO office a few times per week. Key Responsibilities:User Support & Service Desk Operations

• Respond to and resolve end user IT issues across hardware, software, and access platforms (e.g., laptops, VPN, printers, mobile devices, account permissions).
• Maintain documentation including knowledge base articles and user guides to enhance self-service support.
• Collaborate with third-party vendors and other internal IT groups such as networking and security teams to address complex problems.
• Ensure all support is delivered within established SLAs while maintaining a professional, approachable demeanor.

Project Implementation

• Assist with deployment and integration of new technology services, hardware, and software platforms.
• Proactively identify opportunities to improve technology services that enhance end-user productivity and organizational efficiency.

System Administration

• Oversee inventory and lifecycle management of IT assets.
• Administer system upgrades and maintain IT tools and platforms, including password management and endpoint solutions.

Technical Environment:

• Productivity Suites: Microsoft 365, Office (2013/2016), Office for Mac
• Collaboration Tools: Exchange Server (2010/2013), Confluence
• Operating Systems: Windows 7 & 10, macOS (10.11-10.13), iOS, Android
• Endpoint Management: JAMF Pro (Mac), Microsoft Intune, SCCM
• ITSM Tools: JIRA Service Desk, others
• Identity & Access: Azure Entra ID
• Expected to bring innovative thinking and contribute to team-wide projects and collaboration

Requirements:

• At least 4 years of relevant IT support experience with a high school diploma.
• Comfortable lifting up to 50 pounds and working occasional off-hours or weekends.
• Willing to travel on a limited basis (
• Skilled at translating technical concepts for non-technical users.
• Familiarity with IT hardware/software diagnostics and resolution.
• Preferred: Certifications or training in Microsoft and/or Apple technologies.
• Strong interpersonal and documentation skills; able to create end-user guides and internal process documentation.
• Knowledge of ITIL service delivery principles is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Job Reference: JN -082###-####29