Technical Service Assistant - George Mason University : Job Details

Department: Auxiliary Services and Operations Classification: Computer Ops Tech 1 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type: On Site Required Pay Band: 03 Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Mason Card Office provides the university community with state approved identification credentials. Manages meal plan programs. Oversight of voluntary debit programs, and the subsidiary programs and services. Auditing of meal plans, and debit programs to maintain the highest level of data integrity. Provides customer service and marketing programs to enroll customers in appropriate plans and programs. Interacts with other campus departments to provide alternative methods to provide service in a cashless environment. Interacts with third-party and independent food service providers. Manages issuing university IDs, to provide high quality customer service, and secures process and inventory. About the Position: The Technical Service Assistant provides excellent customer service to ensure all requests are handled quickly and effectively. The position is responsible for deploying and maintaining hardware and software on endpoint devices (registers, kiosks, credit card readers), troubleshooting network and hardware related issues, leading student workers on hardware installations and repairs, assisting the Technology Manager in supporting the environment and customers, assisting in the system administrator role, ensuring that all requests are handled in a timely manner, and working with vendors to ensure all systems are operational and all operations are compliant with George Mason University policy, as well as industry best practices (PCI specifically). Responsibilities:

• Technical Support/Maintenance:
  • Ensure proper day-to-day operation of technology applications and equipment, to include responding to trouble tickets, performing maintenance on applications, troubleshooting processes, and assisting the Technical Manager;
  • User/role management of applications; and
  • Assist in support of server maintenance and testing.
• Customer Support:
  • Provides technical assistance to end users by answering questions and troubleshooting issues while maintaining a professional manner;
  • Assists the Technical Manager in ensuring a high level of customer satisfaction is achieved; and
  • Assists users in support of applications and troubleshooting devices in field.
• System Maintenance:
  • Installs, tests, monitors, upgrades, troubleshoots, and repairs computer systems, networks, and peripherals, ensuring high uptimes and quick turnarounds.
• Account Management:
  • Manages user account information, including rights, security, and system groups.
• Documentation:
  • Documents interactions with end users, creates support/technical guidelines, and recommends improvements.

Required Qualifications:

• Associate's degree in related field, or equivalent combination of education and/or experience;
• Knowledge of PCI polices;
• Knowledge of Mobile device management software;
• Knowledge of GAAP, specifically in payment reconciliation; and
• Ability to troubleshoot networks and knowledge of TCP/IP, VLAN, and utilities associated with troubleshooting.

Preferred Qualifications:

• Bachelor's degree in related field; and
• Experience with managing large and complex projects involving multiple departments.

Instructions to Applicants: For full consideration, applicants must apply for the Technical Service Assistant at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review. Posting Open Date: June 27, 2025 For Full Consideration, Apply by: July 18, 2025 Open Until Filled: Yes Mason Ad Statement Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create. If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/! George Mason University, Where Innovation is Tradition. Equity Statement George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law. Campus Safety Information Mason's Annual Security and Fire Safety Report is available at