Technical Service Advisor HVAC - Dayton - 2J Supply : Job Details

Position:Technical Service Advisor HVAC - Dayton

Location: 1456 N. Keowee Street

Dayton, OH

Job Id:688

# of Openings:1

TERRITORY COVERS - Columbus, Dayton and Cincinnati branches.

Join2J Supply, now proudly part ofRheem Air Distribution, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 60 years of trusted service,2J Supplyhas built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

At 2J Supply, we continue to operate with asmall-company feelbut with theresources and benefits of a large companycreating opportunities for growth and success for both our team and our customers. As part of the Rheem family, were stronger than ever and committed to:

• Building respectful relationships
• Acting with integrity
• Prioritizing service to others
• Striving for excellence

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

We offer:

• Comprehensive Health, Dental, Vision, Life Insurance plans - Starts Day 1
• Paid Time Off, Paid Holidays, and a Community Service Paid Day
• Tuition Reimbursement
• 401K with Day 1, Fully Vested 6% company match!
• Profit Sharing

Our Technical Service Advisor (TSA) provides HVAC technical training and support to our customers and staff by sharing product advice, training, and knowledge. TSAs explain the proper application, installation, operation and service for our HVAC products. Their focus is to provide exceptional customer service and expertise to ensure the best product reliability, safety and highest customer satisfaction.

Responsibilities:

• Provide remote technical support regarding product installation and services identifying and communicating technical risks, requirements, and issues or refer to alternative resources.
• Communicate effectively to people with various levels of knowledge to ensure appropriate usage and technical information supporting employees and customers.
• Develop positive, customer-centric relationships with Sales and Operations teams.
• Provide on-site customer visits and support to assist in technical direction and problem resolution and refer more complex issues to higher levels or manufacturers.
• Learn and apply approved software for load calculations and duct equipment planning.
• Provide training classes regarding product lines and application for certification credit or as a resource to improve product knowledge.
• Attend industry and key manufacturing training courses.
• Work directly with customers, vendors and internal teams to comply with product program application and execute technical specifications.
• Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in the improvement of image and quality of products and services.
• Troubleshoot problems, answer questions and address customers regarding products provided and offer solutions.
• Utilize appropriate tools to track and update customer visits, inquiries and communication.
• Serve as a main trainer for the organization regarding detailed product training from the vendor and functioning as a train the trainer for the whole company and for customer certification maintenance.
• Perform other duties and responsibilities as required.

Qualifications:

Required:

• 4-5 Years HVAC industry experience, focused on unique product lines.
• Excellent verbal, written, listening and interpersonal skills.
• Valid unrestricted drivers license
• Computer literate and able to learn manufacturer technical information and product specifications.
• Answer customer calls after hours on occasion.
• Drive to 2J branches and the locations of the customers for field visits.
• Effectively deal with a variety of people and difficult situations in a positive and open-minded manner.
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Effectively multi-task and solve problems.
• Think critically and logically under pressure and work in a fast-paced environment.

Preferred

• College degree in business management, marketing or related field
• Retail service repair HVAC knowledge
• Experience instructing, training or teaching in HVAC or a technical field.
• NATE certification

Travel

This position requires up to 40% travel within a local geographical area. Occasionally travel is outside of the local area and overnight stay may be required.

We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.

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