Technical Project/program manager - Onsite, OH - Oceanbluecorp : Job Details

• Technical Project/program manager - Onsite, OH

Technical Project/program manager - Onsite, OH

Occasional travel to customer locations may be necessary. No reimbursement

DAS/Office of Information Technology/Enterprise Shared Solutions is seeking an experienced resource to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management. Duties include, but are not limited to:

Project Management and Reporting

·Plan, organize, prioritize, and manage multiple work efforts

·Develop project plans and schedules

·Identify key milestones and deliverables

·Develop and update project artifacts

Operations Management

·Triage, prioritize, and assign incoming incident/requests

·Manage incident/request backlog

·Develop Key Performance Indicators

·Review Managed Service Provider status reports

·Monitor and track SLA metrics and performance

Release Management

·Work with Managed Service Provider to scope and schedule enhancements for release

·Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders

·Track high-visibility and legislatively mandated activities/enhancements

Customer Relationship Management

·Build and maintain relationships with key stakeholders and customer representatives.

·Communicate with users and customers as necessary.

·Coordinate and present proposals to customers as necessary.

·Present to technical and non-technical audiences to influence and drive outcomes.

·Identify and drive OCM needs

Additional duties per the OST Program Manager 5 job description.