Technical Project Manager (B2B Portal) - Mandarin - EDI Staffing : Job Details

You will be the regional service owner/technical project manager for digital B2B service (Customer portal: Query/Booking, Tracking, Reporting/Dashboard, and Communication capabilities). What we're looking for...

• 5 to 7 years of strong proven experience in IT project management / service delivery of enterprise B2B eBusiness portals
• Knowledge of software development methodology, web technologies, IT service management
• Verbal fluency in Mandarin

• Play the role as the regional US Service owner
• Engage US key stakeholders to:
  • Define and drive regional voice of customer routines to continuous collect service feedback
  • Formulate and communicate customer/business requirements with global IT teams
• Collaborate with IT and business product owners to globally align service roadmap
• Host regional Business and IT review to confirm business development priorities
• Be the 1st line of business requirement reviewer to eliminate any ambiguity, seek clarifications and follow up to ensure all aspects of the requirements are covered and clearly documented
• Play the role as the technical project manager
• Collaborate with product owners and project managers (business and IT backend), to deliver solutions through project management phases from requirement specification, design to test and release
• Manage IT project schedule and ensure scope/quality control
• Manage incident resolution and Service request fulfillment
  • ct as L2 support as the US part of a global 14/5 operation, front by Service Desk (L1)
• Monitor and maintain the service health and availability
• Manage enhancements/change requests
  • Control normal change requests and delivery routines
  • Facilitate and/or emergency change procedures
• Continuously improve L1/end user knowledge to increase self-service/service efficiency
• Define, document, and communicate support procedures and policies

• You are known to be the calming presence under pressure; able to understand complex issues and break them down into smaller manageable requests
• You are comfortable in communicating, negotiating and managing stakeholders across all levels/departments, speaking their lingo for easy understanding, often summarize and articulate on-the-go to improve discussion focus during sessions
• You are outspoken when needed, ready to challenge logically, business/IT requirements/constraints, to understand the purpose/root cause, and ready to drive/propose a better alternative
• You work autonomously and proactively to act on what needs to be done
• You are curious and wanting to experience and grow across domains (IT front end/back end, Business) to drive a product from conception to run

• Bachelor's degree in computer science, information technology, or a related field
• 5 to 7 years of experience in IT project management/service delivery of enterprise eBusiness portal
• Working knowledge / experience with
  • Software development methodology (SDLC, Agile)
  • Web technologies such as HTML, CSS, JavaScript, Java, SQL
  • Project management (Agile/SCRUM, PMP)
  • IT service management
• Verbal fluency in Mandarin