Technical Enrollment Specialist - Wagmo : Job Details

We are looking for a Technical Enrollment Specialist who thrives at the intersection of customer onboarding and technical problem-solving. Think project-manager-meets-tech-translator: you will lead implementation calls helping our partners understand enrollment file setup, coordinate technical implementation tasks across dozens of partners, monitor ongoing feeds and dig into CSVs when things go awry. Light engineering triage (Linear/Jira) is a plus but exceptional customer communication and stakeholder management are the true must-haves.

Partner Implementation & Training | Host kickoff calls, walk partners through Wagmo's enrollment-file specs and SFTP process, and keep everyone on schedule.

File Testing & Monitoring | Validate first-run files, provide actionable feedback, and keep a close eye on error logs after go-live.

Project Coordination | Maintain an implementation tracker, surface blockers early, and deliver regular status updates to internal & external stakeholders.

Process & Documentation | Build playbooks, templates, and best-practice docs that help us to continually improve our partner experience and internal efficacy.

Technical Triage | Reproduce issues, capture logs, and file clear tickets for Engineering when defects arise.

Ability to work out of our NYC office up to three days a week (FiDi)

35 years in a customer-facing technical role (implementation, solutions, or technical support).

Proven track record leading live customer or partner calls, translating technical details for non-technical audiences, and owning deliverables/timelines.

Comfort debugging flat-file data (CSV, Excel, EDI); ability to identify header mismatches, data-type issues, and malformed rows.

Technical curiosityyou may not write code daily, but you like inspecting API docs, logs, or learning a bit of SQL.

Project-management chops: juggling 10+ concurrent onboardings without letting details slip.

Excellent written & verbal communication; you drive meetings, summarize next steps, and instill confidence.

Experience with benefits enrollment feeds (EDI, SFTP, etc.) or HRIS data.

Familiarity with Linear, Jira, Zendesk, or similar ticketing tools a plus.

Revolutionize the pet health industry by shaping solutions that improve the lives of pets and their families.

Join a rapidly growing, VC-backed startup where your work directly contributes to the company's success and mission.

Be part of a passionate, innovative team that values collaboration, impact, and continuous growth.

Company paid medical premiums

Dental, vision, voluntary life, short-term disability and long-term disability

Unlimited paid time off & extended holiday break

12 weeks parental time off

401k

Company paid Wagmo pet wellness and insurance plans

Pet-friendly office

Regular company-wide events

We here at Wagmo strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Wagmo is an Equal Opportunity Employer.