Technical Customer Support Specialist (remote US only) - ArborMetrix : Job Details

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Job Description Were looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients. In this role, youll be responsible for delivering a best-in-class support experience by resolving customer issues, answering questions, and managing requests with care and efficiency.

Youll play a key role in overseeing the support queue, ensuring timely responses and smooth coordination across teams. The ideal candidate is technically savvy, highly organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.

Our clients include hospitals, health systems, collaborative quality initiatives, and professional societies across a range of healthcare specialtiesmaking your role both impactful and meaningful in the healthcare space.

• Manage the customer service queue to ensure service level agreements (SLAs) are consistently met
• Resolve customer inquiries, issues, and requests in a timely and effective manner
• Test new solutions and software updates for quality assurance and usability
• Facilitate smooth handoffs and escalations between the Services and Software Development teams
• Act as a subject matter expert (SME) on company products and services
• Build and maintain strong, lasting customer relationships
• Accurately manage and update customer cases in the company's CRM
• Review and manage KPI dashboards to monitor team performance and identify improvement opportunities
• Work with a proactive mindset and strong sense of urgency

• Entry level

• Full-time

• Information Technology

• Insurance and Consumer Services