Technical Customer Support Lead - Randstad : Job Details

Enterprise Healthcare client has an immediate opening for a highly motivated Technical Customer Support Lead Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply! location: Philadelphia, Pennsylvania job type: Contract salary: $33 - 43 per hour work hours: 8 am to 5 pm education: Bachelors responsibilities: Manage mobile device inventory, incoming packages, replacement deployment[ \r\n\t. Manage mobile device inventory, incoming packages, replacement deployment and storage room organization daily.\r\n\t. Resolve colleagues/clients' problem tickets, providing troubleshooting assistance with their mobile devices.\r\n\t. Prepare equipment for deployment when a replacement device (mobile phone, tablet, iPad, and jetpack) is required by ensuring they are in working order, factory reset and ready for activation.\r\n\t. Notify colleagues/clients when they are not in compliance with corporate policy and rectify the problem.\r\n\t. Manage multiple ta...Support, Technical, Lead, Customer, Technology, Staffing