Technical Customer Service Associate - Wolters Kluwer N.V. : Job Details

Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database Identify and document resolution to reoccurring inquiries Cross-train on other products and systems Participate in projects and as well as process improvement initiatives Provide general reports to management as requested Participate in product testing and review as required Secure and keep confidential product and customer data Other Duties As a Technical Support Representative, you must be able to work a flexible schedule that includes normally scheduled evening hours and Saturday hours. Job Qualifications Education and Experience: Minimum: Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience. Other Knowledge, Skills, Abilities or Certifications: Knowledge of tax, accounting and audit principles, practices and legislation/regulations...Customer Service, Associate, Technical Support, Technical, Service, Technology, Retail