Technical Consulting Engineer - BCS - Apex Systems : Job Details

Technical Consulting Engineer - BCS

Apex Systems

Job Location : all cities,NC, USA

Posted on : 2025-05-24T01:17:35Z

Job Description :
Linux Engineer

Needed onsite in the Raleigh/RTP area for a 12-month contract role. Responsibilities include:

  • Keeping users informed about incident status at agreed intervals.
  • Owning incidents and service requests throughout their lifecycle.
  • Recording, classifying, and logging incident details with proper categorization and prioritization.
  • Investigating and diagnosing incidents to restore service quickly.
  • Verifying resolution with end-users and ensuring incidents are resolved within SLAs/OLAs.
  • Updating cases in CSOne with accurate notes for customer interactions and tasks.
  • Driving customer satisfaction through problem resolution ownership.
  • Managing customer expectations and communication.
  • Participating in periodic client-customer meetings.
  • Providing status updates and managing service levels.
  • Maintaining intermediate product knowledge and understanding the product's role in solutions.
  • Troubleshooting issues, escalating to technical leads, or reassigning cases outside the team's jurisdiction.
  • Collaborating with Level 3 engineers and other teams as needed.
  • Creating and refining internal content and documenting troubleshooting steps.
  • Creating knowledge articles and applying first-call resolution strategies.
  • Learning new tools and processes quickly.
  • Achieving and working towards certifications.
  • Onboarding web portals, configuring access, and supporting software/hardware upgrades.
  • Supporting application issues and incident resolution per SLAs/OLAs.

    • Skills Required:

    • Networking: CCNA Certification or equivalent knowledge
    • Scripting & Programming: Python, Perl, Shell scripting
    • Databases: MySQL

    EEO Employer. Apex Systems is an equal opportunity employer committed to diversity and inclusion. We offer comprehensive benefits, training, and development opportunities. For accommodations or inquiries, contact [email protected] or 844-###-####.

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