Technical Architect - ECI : Job Details

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world.

The Opportunity:

ECI has an exciting opportunity for a proven Technical Architect to join our team. As a Technical Architect (TA), you will play a pivotal role in guiding clients through the technical journey, from initial engagement to successful implementation.

This position is central to fostering technical trust, building champions within client organizations, and ensuring solutions align seamlessly with their business needs. You will leverage your expertise to qualify solution fit, demonstrate product capabilities, and address technical challenges with precision and confidence.

This is an onsite role to work in our New York office.

What you will do:

• Establish relationships with clients, partners, and GTM teams to evaluate deals, determine business value, and offer technical guidance for customer satisfaction.
• Responsible for designing and building cloud solutions to support client technology platforms
• Hold discovery meetings to gather and document business requirements during the sales cycle, supporting the implementation team with a detailed solution proposal.
• Serve as technical escalation point and expert on ECI solutions
• Improve technical skills by attending training sessions, group seminars and obtaining certifications as requested
• Collaborate with Product Management, Service, and GTM to continuously improve products, trainings and company processes
• Up to 25% travel
• Performs other duties as assigned

Who you are:

• BA/BS degree in computer science, business or related field or commensurate experience
• 5-8 years' experience in a Technical/Cloud/Solution Architect, Sales Engineering or Systems Engineering role
• Exceptional verbal and written communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to present technical ideas in user-friendly language
• Highly self-motivated and directed
• Capable of multitasking in a high pace environment, effectively and efficiently
• Client Service focused
• Basic understanding of Financial Industry
• Familiarity with Salesforce.com or similar CRM tool
• Thorough understanding of the following technologies:
  • Microsoft Cloud: Office 365, Teams, SharePoint, Intune Azure AD, Conditional Access, Azure servers/storage
  • Networks, routers, firewalls, switching, circuits, wireless
  • Server hardware and Storage
  • Microsoft Windows Server, MS Exchange, SQL Server
  • Mobile Device Management, Remote access (VPN/Citrix XenApp) VMware, MFA

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $130,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

#LI-Onsite

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.