Technical Advisor - Mobile and Crawler Cranes - Liebherr Group : Job Details

Technical Advisor - Mobile and Crawler Cranes

Liebherr Group

Job Location : Newport News,VA, USA

Posted on : 2025-07-15T01:37:28Z

Job Description :

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Technical Advisor - Mobile and Crawler Cranes

Newport News, VA

Job ID: 77289

Division: Liebherr International

Company: Liebherr-America, Inc.

Work area: Customer Service

Country: US

Entry level: Professionals

Type of contract: Full time

Position Overview

The Technical Advisor provides technical support across all LWE departments, Liebherr Ehingen, and customers. Responsibilities include providing technical information for new crane deliveries, coordinating with Technical Coordination Supervisors for scheduling and dispatching workers, work crews, spare parts, and equipment for installation, service, or emergency repairs. The role involves customer interaction to address inquiries and resolve complaints. This is an in-office position based in Newport News, VA, or Houston, TX.

Responsibilities
  • Coordinate with supervisors to schedule and dispatch personnel and equipment based on customer needs.
  • Provide technical documentation and support to sales, service, and customers.
  • Inform customers about crane operations and modifications.
  • Interpret technical procedures and resolve customer inquiries.
  • Analyze problems and implement technical solutions.
  • Support sales by assessing customer needs for equipment and options.
  • Maintain records of customer interactions and complaints.
  • Respond to customer inquiries and notify them of updates or modifications.
  • Refer unresolved issues to appropriate departments.
  • Complete administrative tasks related to customer records.
  • Oversee quality standards and safety procedures.
  • Manage hazardous waste disposal following safety regulations.
    • Qualifications
    • Associate's degree or equivalent, or 5+ years related experience in equipment repair and maintenance.
    • Strong organizational and project management skills.
    • Excellent communication skills across all staff levels.
    • Customer service experience.
    • Ability to handle confidential information responsibly.
    • Proficiency in MS Word and Excel.
    • Ability to multitask professionally.
    • Willingness to travel domestically and internationally up to 20%.
    • Valid driver's license and passport.
    • Availability to work nights, weekends, and on-call shifts.
    Our Offer

    We offer a dynamic role within a successful international company, with a comprehensive benefits package including health insurance, 401K, paid leave, and competitive salary. Interested candidates are encouraged to apply online. For inquiries, contact Melissa Silva.

    Liebherr-America, Inc. is an Equal Opportunity Employer. We value diversity and are committed to inclusion in our hiring practices. Privacy policy details are available for California residents.

    About the Company

    Liebherr has been expanding in the US since 1970, with a major facility in Newport News, VA, producing hydraulic excavators, mining trucks, and other equipment. The company also operates several other subsidiaries across the US, offering a wide range of products and technologies.

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