Technical Account Manager/ Technical Account Director - Globant Commerce Studio : Job Details

Technical Account Manager/ Technical Account Director

Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

Job Description

The Solution Consultant (Pre Sales) role is critical to the overall success of the deal cycle for Commerce opportunities; the Solution Consultant at Globant Commerce Studio has a mix of Business, Commercial & Technology expertise, that consults with clients to understand their business challenges in online Commerce, and guides them to possible solutions that we can implement to solve the problem statement.

Deal & Commercial Management

• Coordinate briefing with the Sales lead to understand the deal opportunity.
• Allocate the appropriate resource required to work on the deal.
• Review and manage the Jira Solution Consulting board to effectively manage workload.
• Create Solution Consulting plan with all of steps required to move to a decision
• Creation of Solution Consulting Strategy as a response back to the customer
• RFP documentation review and management.
• Lead, direct and coordinate the team to deliver all the relevant deliverables for the deal
• Lead, direct and coordinate the team to shape solution options.
• Review and interrogate estimates and project plans created by the team
• Creation of project plans* (If the person has a project management background)
• Create a team profile in relation to the estimates and project plan.
• Devise commercial options to present to the customer with relevant internal approvals.
• Shape the narrative and story to play back to the customer.
• Create the presentation/proposal to share with the customer.
• Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
• Responsible for writing the solution contained in the SOW document, working closely with the Sales Director who is ultimately accountable.
• Responsible for detailing out the solution as part of the Sales to Delivery handover.
• Partake in retrospectives and ensure learnings and documented and will inform future deals.

Commerce Solution Advisor

• Interact with the customer and undertake research to understand the customer pain points and challenges.
• Input information into the central repository so anyone who touches the account understands the background.
• Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
• Keep up to date with the commerce landscape and key technologies including but not limited to Adobe, Salesforce, Commerce Tools, SAP Hybris, Shopify, VTEX
• Evaluate which technologies may be most appropriate to present/share with the customer.
• Keep on top of industry trends and topics.
• Provide thought leadership for customer and prospect presentations
• Provide Commerce Strategy that demonstrates experience improvements, business growth and technology innovation.

Team Management

• Lead, direct and mentor a team of Solution Consultants.
• Provide constructive feedback for team and individual growth
• Review and approve proposals before they are presented or sent to prospects / customers
• Create and continually evolve tools and processes for the team

Qualifications

• Project Management, Sales, or Technical qualifications are advantageous
• Salesforce Commerce Cloud & Adobe Commerce Cloud accreditations will be looked on favourably.

Hard/Technical Skills

• Highly organised
• Business Strategy
• Commerce Strategy
• High Level understanding of the commerce platforms available in the market
• Good understanding of commerce ecosystem
• High level understanding of software development and its different components
• High level understanding of solution architecture

Soft Skills

• Emotional intelligence
• Strong written and verbal communication skills
• Effective time management skills
• Strong interpersonal skills
• Ability to collaborate with all departments and functions across the organisation
• Strong negotiation and persuasion skills
• Strong active listening skills
• Strong problem-solving skills
• Quick learner and ability to absorb information

Experience

• Previous experience in Solution Consulting / Pre Sales is desirable OR
• Previous experience in Project Management OR
• Previous experience in Account Management

Additional Information

Salary Range: Annual $ 100,000-140,000 USD

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