Technical Account Manager - Movius : Job Details

Join to apply for the Technical Account Manager role at Movius

3 days ago Be among the first 25 applicants

Join to apply for the Technical Account Manager role at Movius

Get AI-powered advice on this job and more exclusive features.

Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today's on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0.Headquartered in Alpharetta, GA, with offices in Bangalore, India, and London, Movius partners with leading global wireless carriers like T-Mobile, BT, Singtel & more. To learn more about Movius, visit www.movius.ai.Are you ready to take on your next challenge in this fast-paced growing tech company? We are currently looking for an experienced Technical Account Manager (TAM) with a strong development/consulting/support background and validated customer-facing skills. The TAM will deliver proactive services, advice and mentorship, and be the customer's technical advocate within Movius. This role will coordinate with the Account Management, Support, Delivery and Engineering teams at Movius, to ensure technical queries are addressed in a timely manner to meet project timelines and requirements. The TAM also needs a deep understanding of the products and technologies involved to help assigned accounts avoid issues, mitigate risks and lead through changes.Responsibilities And Duties

• Be the central point of contact while ensuring a high level of customer satisfaction for assigned accounts.
• Deliver proactive and preventative services.
• Lead and guide the customer through complex environmental changes.
• Provide onsite and roll-out support as needed.
• Regular knowledge of transfer sessions.
• Collaborate cross-functionally with Sales, Account Management Support, Product, and Engineering teams to drive strategic success plans, business reviews and secure next steps of support tickets and feature requests.
• Handle technical escalations.
• Customer status calls and reporting.
• Regular service reviews.
• Provide input to the writing of proposals and Statements of Work.
• Assist customers with planning and execution of technical solution implementations and removing technical blockers.
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.).
• Create white papers, solution guides, best practices, custom documentation, etc.
• Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
• Develop deep expertise with the Movius platform & service to build a technical advisor relationship with customers and proactively conceptualize creative solutions to meet customers' needs.
• Build compelling technical demonstrations, presentations, and business value documents.
• Accelerate onboarding of clients.

Required Experience And Skills

• A bachelor's degree in a related field of the technical industry or equivalent experience.
• At least 8 years experience working in complex enterprise software environments in consulting/support/technical account management/development roles required.
• Very strong written and verbal communication skills in English is a must; another EU language would be beneficial.
• Demonstrated presentation skills and experience organizing and running high-profile customer calls and meetings.
• Professional demeanor, ability to collaborate with and lead diverse teams throughout Movius, and communicating with client managers, directors, and VPs including CMOs and CXOs
• Strong conflict resolution and negotiation skills.
• Professional experience in presales, Technical Account Management, Solution Architecture, DevOps, and/or in similar customer-facing technical roles is required.
• Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands-on technical work when needed, and ability to lead projects and global teams.
• Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs; Chip into internal roadmap sessions to translate them into project plans and timelines.
• Ability to proactively handle customer expectations and lead all aspects of customer communications throughout the customer lifecycle.
• Experience with value-based selling in customer-facing roles.

70% travel to Jersey City, NJ and NY, NYThis person needs to reside in the NJ or NY area.This position is base plus commission. Base would be 110k - 135k.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesSoftware Development

Referrals increase your chances of interviewing at Movius by 2x

Sign in to set job alerts for “Technical Account Manager” roles.

Bridgewater, NJ $22,000.00-$94,000.00 2 weeks ago

Cranbury, NJ $22,000.00-$94,000.00 2 weeks ago

Sea Logistics ISC Operational Key Account Manager

Jersey City, NJ $80,000.00-$85,000.00 2 days ago

New Jersey, United States $160,000.00-$170,000.00 1 week ago

(USA) Manager, Revenue Technical Support

Edison, NJ $177,000.00-$216,000.00 2 weeks ago

Salesforce Solution Architect with Cloud

Jersey City, NJ $120,000.00-$130,000.00 1 month ago

Solution Architect | Networking/Network Security (Remote in NJ/NY)

Newark, NJ $180,000.00-$225,000.00 3 days ago

Salesforce Experience Cloud Solutions ArchitectSalesforce Solution Architect - (Fulltime)100% RemoteSolutions Architect – Guidewire Cloud Platform

New Jersey, United States $120,000.00-$160,000.00 3 days ago

Holmdel, NJ $105,000.00-$130,000.00 4 weeks ago

Freehold, NJ $20,000.00-$100,000.00 2 days ago

Senior Customer Success Manager - Strategic Team

New Jersey, United States $82,000.00-$124,000.00 3 days ago

Customer Success Manager (NJ, NY, CT, and VT)

New Jersey, United States $64,678.00-$72,000.00 2 weeks ago

Solutions Architect (Hybrid - Flexible Options)

Newark, NJ $175,000.00-$200,000.00 1 week ago

Customer Success Manager, Premier, Actimize

West Deptford, NJ $105,000.00-$150,000.00 2 weeks ago

Edison, NJ $177,000.00-$216,000.00 2 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr