Technical Account Manager - Strategus : Job Details

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What You'll Be Doing As a Technical Account ManagerTag Implementation & Setup

• Provide customers with expert guidance on pixel and tag deployment, operational best practices, and assist in troubleshooting. Serve as the primary Strategus liaison for technical questions or escalations, collaborating with Account Management, Labs, and other relevant teams.
• Oversee the setup and management of client tracking tags, utilizing GTM, other tag manager solutions, or web development (JavaScript).
• Conduct thorough quality assurance of advanced client pixel implementations to ensure accurate DSP pixel firing on client websites.
• Monitor and maintain tag tracking reports to ensure consistent pixel firing across our advertisers and promptly address any instances of pixel removal / malfunctions from client websites.
• Guide clients in setting up dynamic variable passback to tracking tags, including GTM, other tag manager solutions and web development.

Technical Troubleshooting & Support

• Act as the first point of contact for any technical issues, coordinating across teams to expedite problem-solving and minimize downtime.
• Identify, address, and resolve technical issues to ensure high levels of customer satisfaction.
• Provide real-time support to clients by joining AM/Sales calls to guide campaign tracking planning, pixel setup and address troubleshooting needs.

HTML5 & Web Development Support

• Provide technical assistance with HTML5 creative troubleshooting and clickTag coding.
• Execute limited ad-hoc web development projects for clients (e.g., create JavaScript snippets to trigger image tags on button presses).
• Note: You are not expected to build complete websites, but a fundamental understanding of how modern websites function is essential.

Qualifications

• 2-3+ years of experience working with DSPs, including tracking tag implementation (The Trade Desk, Amazon, DV360/Google) and container tag solutions (Cheq & Tealium).
• 1-2+ years of hands-on experience with ad-hoc web development, including HTML and JavaScript (ability to understand and analyze code).
• 2-3+ years of experience with website data layer setup, troubleshooting, and usage.
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Experience in a client-facing role, demonstrating strong communication and interpersonal skills
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Experience with HTTP proxy and monitoring tools such as Tag Explorer, Fiddler, Ghostery, or similar (no specific years, but familiarity and hands-on use are essential).

The target annual base salary range for this position is $90,000 - $110,000 based on experience, plus bonus.Strategus is an equal opportunity employer. We are committed to diversity and inclusion, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job, or other legally protected categories. If you're smart, scrappy, and good at what you do, come as you are. We are committed to creating an inclusive environment.Salary: $90000 - $110000 per year

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesAdvertising Services

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