Tech Support Helpdesk - Prizm Document & Technology Solutions : Job Details

We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today! Responsibilities: Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems Run security checks on all of our systems to ensure we are protected from cybersecurity threats Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support Use strong communication skills to make clients feel comfortable with their technology Be a team player to provide the absolute best experience to end-users Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise Qualifications: Top-notch customer service skills and driven to make our business succeed Skilled in communication, time management, and organization Expert-level Microsoft Office skills High school diploma or G.E.D. required, associate s degree in information technology or computer science is a bonus 2+ years experience in a professional IT setting Able to create detailed documentation for all tickets and SOPs Ability to simplify complex topics when working with clients Compensation: $45,000 - $55,000 yearly

Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support Use strong communication skills to make clients feel comfortable with their technology Be a team player to provide the absolute best experience to end-users Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise